Porsche Eastern Region Service Manager
SAMACO
Total des années d'expérience :17 years, 9 Mois
- Creating and reviewing the annual service budget based on the available manpower and center facility.
- Maximizing service center profit through boosting the revenues and controlling the expenses.
- Reviewing the monthly financial statements to ensure that the business is running smoothly without any failure.
- Coaching the service team towards achieving the monthly set targets and KPI’S.
- Managing day to day operations and ensure a healthy work
environment.
- Setting the monthly objectives, action plans and corrective actions to improve the sales achievement and NPS (Net Promotor Score).
- Promote special service campaigns to attract new guests and improve the customer retention and center profitability.
- Familiarize the service staff with the Ministry of Commerce and Information, (MOCI) conditions, to be complied with Saudi Arabia governmental regulations and policies.
Greeting customers and making them feel welcome and respected
Accurately determining service needs based on customer requests
and vehicle condition, Providing professional advice, clear job explanations and accurate pricing.
• Analyze current procedures and activities to identify and present opportunities for improvement of the workshop. • Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
• Conduct annual Performance Appraisal for W• Provide advice and technical assistance to team members• Plan and adjust the workloads of department personnel to match their skills and abilities.
Responsible for applying the Seven-Steps Service Procedures, Receiving inquiries on Toyota Servicing and approved repair Procedures, handling customer Complaint and finally Performing Post-Service Follow up to Achieve Customer Satisfaction
Studying
Automotive Engineering