Abdelrahman Emad

• Architected AI automation systems for local brands handling Instagram and all Meta apps customer interactions
• Built autonomous AI Sales & Support Agents capable of order processing, returns handling, escalation detection, human handoff
routing
• Designed backend conversational pipelines integrating LLM orchestration, intent classification, moderation detection
• Implemented CRM-like interaction tracking and analytics dashboards

• Developed a React Native mobile application enabling real-time monitoring of 500+ deployed IoT devices
• Designed MongoDB data models for device telemetry and centralized monitoring systems
• Contributed to research-to-development lifecycle including system design, prototyping, and deployment planning
• Developed software control systems integrating hardware components while ensuring data consistency and reliability
• Implemented audio processing and routing software for synchronized multi-device environments used in research setups