IT Manager
Sumerge Software Solutions
Total des années d'expérience :14 years, 5 Mois
• Lead (DevOps, Infrastructure, Enterprise Applications, Security) teams to achieve business goals.
• Developing IT and business solutions, increasing Organization capabilities through Coaching and mentoring.
• Implementing DevOps methodology, define, setup, enhance, and ensure availability and consistency for Continuous Integration (CI) and Continuous Deployment (CD) meeting OPEX and CAPEX Objectives.
• Manage and Implement Hybrid Cloud environments (IaaS, PaaS, SaaS) in different cloud vendors.
• Manage the implementation of multiple Business systems and IS projects from start to finish, ensuring the projects meet the approved blueprint from business functions directors.
• Support the develop and enhancement of methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement.
• Define with key stakeholders the SOW, cost/budget, resources, time schedule and detailed work allocation.
• Create reports to all stakeholders with appropriate detail for desired understanding of the true project status and what needs to be achieved to accomplish project goals and objectives.
Data Center Administration in hybrid environment ( Microsoft Servers and IBM AIX)
Responsible for Video Conference System (Polycom), Analog Telephony System (Avaya).
Nagios for Systems Monitoring, (SpiceWorks) for QOS, Network Mapping, Inventory Management, (SAM) for SW/HW licensing.
Instant watch of security Devices (Internally and externally) using (SEP), (PFSENSE), (ASA), (Cyberoam) and (FortiGate).
Microsoft SharePoint Server, Managing site collections, backup and restore operations, Workflow, Server Performance.
Supporting Corporate ERP System to meet more than the expectation of both client and business.
(ISO) and (ITIL) Standards of Maintaining manuals and systems architecture, configuration parameters of Servers, storage, backup libraries, equipment’s, parameters of network configuration, operating instruction, backup schedule.
Responsible For The Planning, Implementation, Maintenance And Daily Operation Of Networking Infrastructure and Services, Messaging Environment ( Exchange 2010) Servers, Ensuring Proper Functioning, Upgrades, Monitoring And Security Of The Network And All Devices Attached To It.
Trouble Shoot And Resolve Daily Issues Related To Mailing System, Network And Its Related Peripherals And Accessories, Other Office Equipment Hardware And Office Software Related Issues.
SAP ERP Client Support.
-Responding to Queries, Diagnosing, Investigating and Resolving Issues Relating to the Operations of the Customers E-commerce Website and Associated Third Party Systems.
-Provide help desk solution using remote access tools.
-carrying out IT cabling including Ethernet and telephone cables.
-Diagnose, troubleshoot, and resolve problems or errors encountered with MS systems software, related applications, hardware, and components, and upgrade and replace defective components in a timely manner, to minimize disruptions to business operations.
•Searching for new clients in new sectors and fields.
•Developing and growing long term relationships with customers, by after sales support. Satisfy Customer Needs.
•Negotiating and Closing Sales by Agreeing Terms and Conditions (Quality, Price, Delivery, and Maintenance).
Accumulative Grade : Fair Percentage : 63 %