Abdelrahman Mostafa

• Led the corporate sales team, managing client relationships and sales performance
• Developed and executed sales strategies to increase corporate orders
• Coordinated with production and delivery teams to ensure client satisfaction
• Monitored team KPIs and provided coaching to improve performance
• Built long-term relationships with corporate clients, increasing repeat business

• Conducted outbound sales calls to potential customers and converted leads into
sales
• Explained course benefits and handled objections effectively to close deals
• Achieved sales targets through strong communication and persuasion skills
• Maintained accurate records of customer interactions using CRM tools

• Managed customer inquiries and complaints via social media platforms in a timely
and professional manner
• Ensured consistent brand tone and accurate information across all responses
• Escalated critical issues to relevant departments and followed up until resolution
• Improved response time and customer satisfaction through organized ticket handling

• Handled 50+ customer interactions daily via chat and calls, ensuring fast and
effective resolution
• Resolved customer complaints with a strong focus on customer satisfaction and
retention
• Managed end-to-end order processes from placement to delivery follow-up
• Coordinated with restaurants to resolve order issues, delays, and special requests
• Reduced escalations through effective de-escalation techniques and clear
communication
• Maintained high accuracy and attention to detail in a fast-paced environment