عبد الرحمن مراد

• RAK Centralized HR - SAP SuccessFactors process flow documentations
• RAK Centralized HR - Travel Request
• RAK Centralized HR - End of service and Gratuity pay calculation model
• RAK Centralized HR - Overtime Calculation model
• RAK Centralized HR - Complaints
• RAK Customs Department - Entry-Exit Certificate - eService implementation
• RAK Customs Department - Uniform Request - eService implementation
• RAK Courts - Inheritance Services - Mobile Version implementation
• RAK Municipality - Detailed pricing report
• RAK Municipality - Fees exemption request
• RAK Municipality - Boundary wall foundation inspection
• RAK Municipality - Night shift permission

Moustafa Group (TMG)- SAP S4/HANA TMG CONVERSION
•Conduct the analysis sessions with Sales, Administration, and Legal & IT team to determine AS-IS situation.
•Prepare Fit Gap analysis document
•Prepare the realization phase
•M2 development - SAP S/4HANA Implementation
•Conduct analysis session to create the blueprint document for M2 business process.
•Madinet Nasr for Housing & Development
•Development Changes and support on ERP
•Misr Italia Development
•Development changes on ERP to keep the business dynamic
•IWAN Developments
•SAP system Implementation team member

support for IT applications
•Ensuring the integration of all systems components
•Writing and maintaining documentation.
•Perform primarily training to all employees whenever needed.
•Participate in new or modified IT Applications projects
•Identification the opportunities for continues improvement on Systems, processes and practices to meet the international best practice.
•Improvement of business processes, cost reduction and productivity improvement.
•Software Environment:
•Oracle O2C - Order to cash cycle
•Oracle Order management, Apps Inventory & Receivables
•SalesBuzz :
•Standalone Version : AR, AP, GL, Merchandising & Admin
•Oracle package integration
•SAP Business Object - Universe designer and Deski Reports
•SOTI - MobiControl
•Querying SQL Server
•Delivered Projects:
•Afia International Company - Sales Buzz Implementation
•Rolling out 17 distributors across Egypt governorates
•System setup, devices configuration, opening balance preparation, end users training, users authorization matrix and training material preparation.
•Reaching stable live operations - from Hand-Held devices to Backoffice.
•El Maleka and Italiano Pasta - Formerly El Maleka for food industries - SalesBuzz Implementation
•Rolling out 15 pasta branches across Egypt governorates.
•Oracle integration package
•System setup, devices configuration, End users training, users authorization matrix and training material preparation.
•Reaching stable live operations - starting from Oracle inventory balance, oracle order managements tell Handheld devices and Salesbuzz promotion engine.
•SalesBuzz new promotion schema
•Requirement analysis
•Solution design and gap analysis document
•Testing the new update from vendor side
•Merge the update on quality environment and bug fixing
•Production deployment plan
•SOTI: Enterprise Mobility Solutions implementation
•Manage all handheld devices for Almaleka and Afia
•Automate Sync Issues
•Manage fraud and suspicious behavior
•Tracking stolen and lost devices script
•GPS - Customers proof of Visit
•Validate that salesman actually visited the customers in their journey plan - customers coordinate validation.
•Connectify Hotspot Application rollout - backup solution for PDA connection sync issues
•Sales Kpi’s report
•Min Max closing Promo report
•Trader stock report - max visit on opening & closing

• Set the distribution strategy and action plans for the subordinates.
• Leading, supervising and motivating the sales team in order to achieve the overall corporate sales objectives.
• Analyze the effectiveness of the sales operations, recommend and implement changes based on findings and KPI’s.
• Analyze sales reports received on daily basis from subordinates, recommend and Submit changes for improvement.
• Assist Sales Area Manager in setting strategic plans to maintain and reach new areas.
• Enhance & maintain professional relations with the key accounts.
• Delivered Projects:
o Customers relation management - CRM
 Manage customer behavior and set Credit limits based on customer life cycle
 Build a grading system for customers
o Customer planning to order
 distribution schema per customer across geo locations
 planning the publishing cycles quantity’s based on seasonality analysis

A group of Companies
Alsafwa Company for Import &Trade…from