عبد الرحمن شريف

• Create and maintain all sales reports including Daily Sales, Monthly
Achievement, Returns, Lost Opportunity, Availability, KPI, and
Distribution reports.
• Build customized reports as requested by management using SAP
S/4HANA.
• Track expired product data and provide actionable insights to the
commercial team.
• Analyze sales performance across 18 international brands (Loacker,
Haagen-Dazs, Pillsbury, Bahlsen, Green Giant, and more) across 11
branches in Saudi Arabia.

Managed operations for the Gulf Area and Private Track, overseeing
track managers and customer representative agents.
• Led outbound flow operations to enhance student experience across all
Arabic-speaking regions.
• Coordinated between management and frontline teams to ensure OKR
delivery and performance targets were met.
• Monitored team KPIs and implemented coaching initiatives to improve
service quality.

• Led and managed a team of customer service representatives for the
self-drive car rental platform.
• Developed and implemented customer service policies, procedures,
• Established KPIs to track the effectiveness of the customer service
team for the points program.
• Conducted customer satisfaction surveys and analyzed feedback to
identify areas for improvement.
• Regularly coached and mentored representatives, recognizing top
performance