Call Center Agent
Cupola
مجموع سنوات الخبرة :4 years, 2 أشهر
I have been working for cupola Teleservice company as a call center agent for multiple companies related to real state field and security systems and food sector in addition to internal calls of sales and employees concerns and complaints.
• Handle large amount of inbound and outbound calls in a timely manner.
• Acknowledging and following the professional call process.
• Identifying customers needs, clarify information, research every issue and providing solution.
• Contact existing and new customers via phone or social media to inform about WE offers and updates.
• Develop and perform effective telesales strategies to achieve sales targets.
• Ask questions to understand customer requirements and
EDUCATION
provide suitable deals.
• Build and maintain strong customer relationships.
• Closing sales leads, Keep a record of the calls and relevant details.
I graduated from faculty of commerce English section department of accounting