Abdelrhman Khafaga

• Manage end-to-end workforce processes in SAP Fieldglass, including work orders, and
service entry workflows.
• Coordinate with hiring managers and vendors to support smooth onboarding,
offboarding, and compliance activities.
• Build and maintain Microsoft Lists to organize workforce data and streamline
operational tracking.
• Develop and enhance custom Power Apps solutions to automate tasks and improve
process efficiency.
• Provide system support and troubleshoot Fieldglass, Power Apps, and MS Lists to
ensure seamless daily operations.

Palo Alto Firewall Kaspersky Security Center System Center Configuration Manager (SCCM) Veem Backup
• Improved help desk ticketing processes, reducing average issue resolution time by
20%.
• Handled data entry tasks for asset tracking, user logs, and incident reports using
SCCM and Excel.
• Utilized Oracle systems for internal documentation and inventory updates.

ESXi Sophos Firewall
• Upgraded system performance, reducing bottlenecks and downtime
• Performed regular data entry for system configurations and user access logs.
• Maintained accurate records of hardware/software inventory using Oracle-based
tools.

• Delivered IT support across departments, resolving hardware/software issues and
implementing system updates.
• Managed confidential patient records and operational data entry using hospital
systems and Excel.
• Supported administrative tasks including scheduling, documentation, and internal
coordination.
• Assisted staff with system access and digital workflows, contributing to smooth
daily operations.
• Maintained inventory logs and procurement records for IT and office supplies.

• Provided administrative support for scheduling, documentation, and reporting.
• Performed high-volume data entry using Excel and Odoo with speed and accuracy.
• Maintained organized filing systems and prepared reports and presentations.
• Supported IT tasks including hardware troubleshooting and software setup.
• Managed employee and asset databases, ensuring data integrity.
• Coordinated with HR and finance to streamline documentation workflows.
• Tracked inventory and performance metrics using Odoo and Excel.