Community Operations Team Lead
Uber
مجموع سنوات الخبرة :15 years, 10 أشهر
-Manages workforces in a way that encourages teamwork, cooperation, and productivity.
-The main focus is fostering team unity and boosting a company’s day-to-day efficiency, but job duties can differ between different companies.
-Operate behind-the-scenes, providing support wherever it’s needed.
-High-energy multitasker and can communicate effectively with interdepartmental staff and help an organization meet its goals successfully.
-Deliver high-quality service across multiple support platforms (email, chat, phone)
-Be a passionate advocate for riders and drivers while answering any questions that come your way
-Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
-Build loyalty among new users and get our early adopters to fall in love with Uber all over again
-Triage issues and escalate them when necessary
Interfaces with Product Line Planning Manager to plan and prioritize purchasing activities.
Reviews planned orders, creates requisitions for purchased items, and manages approval process.
Transmits and prioritizes approved purchase orders and supporting documents to supplier.
Tracks order acknowledgement, prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions to internal customers.
Tracks orders and confirms system lead times, delivery dates, and costs.
Reviews, updates, and maintains purchase orders until they are closed.
Ensures orders adhere to supplier agreements and contracts; reports nonconformances.
Leads finance and logistics staff in resolving reception and invoice discrepancies.
Identifies opportunities and implements actions to achieve efficiencies.
Contributes to consolidation, reduction, and rationalization of the local supplier base.
-Main Responsibilities Verifies safe contents.
-Ensures following the five stage customer service process.
-Deals with refunds efficiently and effectively raise any concerns with Duty Manager.
-Ensures customers complaints are dealt effectively and pass on any relevant information to be followed up on.
-Answers the phone politely.
-Ensures cash is handled in a smooth effective manner.
-Is aware of all security issues by being alert and vigilant at all times.
-Confirms with Front End Manager administrative tasks to be done.
-Ensures products are returned often and fresh immediately.
-Follows Spinneys Policy and Procedures.
account/bank reconciliations
assist with preparation and coordination of the audit process
prepare journal entries
general ledger operations
monthly closings and preparation of monthly financial statements
reconcile and maintain balance sheet accounts
draw up monthly financial reports
deal directly with customers
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
deal directly with customers by telephone
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
bachelore degree in accounting