Assistant Guest Service
Burjeel Hospital
Total years of experience :11 years, 2 Months
Assist the patient arrival immediately. Offers Arabic Coffee to all guests arriving at Burjeel Hospital. Provides satisfaction by directly asking guests and Coordinates appropriate action where needed. Immediately acts on complaints related to food or beverage quality. Assist all patients and direct them to the concerned clinic/department. Takes an initiative to perform patient registration / appointment when the receptionist is not available. SAP System
Guest Service Upon guest arrival immediately greets welcomes guests to the outlet. Offers Arabic Coffee and dates to all guests arriving at the Monarch Dubai Ensures personal knowledge of items by attending product Knowledge sessions and reviewing product updates .Confirms satisfaction by directly asking guests and Coordinates appropriate action where needed .Immediately acts on complaints related to food or beverage quality .Takes note of reservation requests by following the set standard .Contributes to restaurant revenues by consistently practicing suggestive selling up selling techniques per guidelines set by the restaurant’s service manager’s leaders.
Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for Transmittal to kitchen staff. Take orders from patrons for food or beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any Problems. Serve food and beverages to patrons; prepare and serve specialty dishes at tables as required. Prepare checks that itemize and total meal costs and sales taxes. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Present menus to patrons and answer questions about menu items, making recommendations upon request. Inform customers of daily specials. Clean tables and/or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Stock service areas with supplies such as coffee, food, tableware, and linens. Garnish and decorate dishes in preparation for serving