Receptionist
The H Dubai Hotel
Total years of experience :23 years, 0 Months
Major performing duties and responsibilities.
The processing of all guest check-ins by confirming reservations,
assigning room, and issuing and activating room key .
Process all payment types such as room charges, cash, checks,
debit, or credit. Process all check-outs including resolving any late and
disputed charges.
Answer, record, and process all guest calls, messages, requests, questions,
or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or
valet staff as needed. Supply guests with directions and information
regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special
requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Count float at the beginning and end of shift. Balance and drop receipts
according to accounting specifications.
Operate telephone switchboard station in order to answer telephone calls.
Answering calls, taking room service orders, recording the guest requests for
wake up calls, screening calls and other requests related to placing or
receiving telephone calls.
Advice guest of any messages (e.g., voicemail, mail, faxes) received of
them, and send to room if required.
Answer, record, and process all guest calls, requests, questions, or concerns.
Receive, record, and relay messages accurately, completely, and legibly.
Log all guest requests or issues into computer, contact appropriate individual
or department (e.g., Concierge, Housekeeping), and follow up with guest to
ensure their request has been met to their satisfaction.
Provide information to guests about room features, property amenities,
and local areas of interest along with assisting guests with accessing the
internet.
Most importantly, must co-ordinate the response to the guest issue and then
follow up with the guest to ensure satisfaction with results.
Must follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain confidentiality
of proprietary information; and protect company assets.
Perform other reasonable job duties as requested by Supervisors.
Follow the procedure as prescribed by LRA, LQA .
Follow the procedure as prescribed by IFH calls
To provide a courteous, professional, efficient and flexible service at all times.
To be full conversant with all services and facilities of the hotel.
To operate the switchboard in accordance with the department operation standards.
To attend to the hotel guest communications from inside and outside.
To use and adhere to policies and procedures for handling calls, messages and selling services and restaurants to guests.
To handle wake-up call promptly in accordance to hotel standards.
Attend guest request/emergencies.
Aware of the hotel emergency policy and procedure.
To ensure that all incoming and outgoing faxes are delivered in respective departments.
Act as service room coordinator as per guest request.
Log all customer inquiries into the system and ensure prompt actions from concern department. Opera system
Assist the patient arrival immediately. Offers Arabic Coffee to all guests arriving at Burjeel Hospital. Provides satisfaction by directly asking guests and Coordinates appropriate action where needed. Immediately acts on complaints related to food or beverage quality. Assist all patients and direct them to the concerned clinic/department. Takes an initiative to perform patient registration / appointment when the receptionist is not available. SAP System
Guest Service Upon guest arrival immediately greets welcomes guests to the outlet. Offers Arabic Coffee and dates to all guests arriving at the Monarch Dubai Ensures personal knowledge of items by attending product Knowledge sessions and reviewing product updates .Confirms satisfaction by directly asking guests and Coordinates appropriate action where needed .Immediately acts on complaints related to food or beverage quality .Takes note of reservation requests by following the set standard .Contributes to restaurant revenues by consistently practicing suggestive selling up selling techniques per guidelines set by the restaurant’s service manager’s leaders.
Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for Transmittal to kitchen staff. Take orders from patrons for food or beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any Problems. Serve food and beverages to patrons; prepare and serve specialty dishes at tables as required. Prepare checks that itemize and total meal costs and sales taxes. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Present menus to patrons and answer questions about menu items, making recommendations upon request. Inform customers of daily specials. Clean tables and/or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Stock service areas with supplies such as coffee, food, tableware, and linens. Garnish and decorate dishes in preparation for serving
Diploma in Commercial Sciences and computers