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Abderrafi  Louahid, butler

Abderrafi Louahid

butler·Albaicine event

Morocco

Master's degree, tourism engineering

Work experience

Total years of experience: 0 years, 5 months

butler

July 2024 - August 2024

Albaicine event

Marrakech, Morocco

July 2024 - August 2024

Luxury Client Experience Coordination: Managed a portfolio of VIP clients, ensuring an exceptional level of service and the complete personalization of their stay.
Operational Services Management: Organized and supervised all ancillary services (high-end catering, transport logistics, activities) in close collaboration with internal teams and external providers.

Company industry:
Hospitality & Accomodation

reservation agent

May 2024 - June 2024

hotel suisse

Casablanca, Morocco

May 2024 - June 2024

Multichannel Booking Handling: Processed and confirmed reservations received via all platforms (telephone, email, online travel agencies), ensuring data accuracy and swift response times.
• Customer Service Excellence: Provided detailed information to guests regarding rates, packages, and hotel services, contributing to a high level of guest satisfaction.

Company industry:
Hospitality & Accomodation

LOGISTICS & GUEST COORDINATOR

October 2023 - October 2023

world bank / IMF meetings

Marrakech, Morocco

October 2023 - October 2023

• High-Profile Guest Management: Coordinated the logistics for the reception and movement of high-level delegations and guests during major international events (World Bank and IMF Summits).
• Complex Transportation Oversight: Planned and managed all aspects of transportation, including transfers and escort services to various hotels, ensuring seamless and timely execution.

Company industry:
Hospitality & Accomodation

Education

Université Mohammed V De Rabat

July 2025

July 2025

Master's degree, tourism engineering

Morocco

GPA (rating): Good

GPA (rating): Good

Université Hassan II De Casablanca

July 2022

July 2022

Bachelor's degree, Business Administration

Morocco

GPA (point): 13 out of 20

GPA (point): 13 out of 20

Skills

Guest Relations
Expert
Guest Relations
Expert
Food & Beverage
Expert
Food & Beverage
Expert
Revenue Management
Expert
Revenue Management
Expert
Marketing
Expert
Marketing
Expert
Hospitality
Expert
Hospitality
Expert
Tourism
Intermediate
Tourism
Intermediate
Travel
Intermediate
Travel
Intermediate

Languages

French
Expert
English
Expert
Arabic
Native Speaker