Abderrafi Louahid

Luxury Client Experience Coordination: Managed a portfolio of VIP clients, ensuring an exceptional level of service and the complete personalization of their stay.
Operational Services Management: Organized and supervised all ancillary services (high-end catering, transport logistics, activities) in close collaboration with internal teams and external providers.

Multichannel Booking Handling: Processed and confirmed reservations received via all platforms (telephone, email, online travel agencies), ensuring data accuracy and swift response times.
• Customer Service Excellence: Provided detailed information to guests regarding rates, packages, and hotel services, contributing to a high level of guest satisfaction.

• High-Profile Guest Management: Coordinated the logistics for the reception and movement of high-level delegations and guests during major international events (World Bank and IMF Summits).
• Complex Transportation Oversight: Planned and managed all aspects of transportation, including transfers and escort services to various hotels, ensuring seamless and timely execution.