Radio Network Optimization Team Leader-Manager
Ericsson
Total years of experience :5 years, 1 Months
- Team Leader Costumer Complaints and VIP
- Delegated tasks to team members according to project requirements and employee strengths.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Assisted in the recruitment and onboarding of new team members.
- Reduced customer complaints and network issues, improved process efficiency by reorganizing the team and tasks, reduced backlog tasks and met customer management expectations for quality service delivery.
- Support of the team for the resolution of problems related to the technical NW issue and the customer relationship
- Set a strategy for backlog cleanup
- Set team schedules and planning
- Sharing tasks between the team
- Integrate new employees into the team
- Meeting with customer management
- Preparing reports and executive reports to share with the customer for the special big events
- Drive test study for 2G, 3G and LTE customer complaint, DT report Preparation.
Our project during ouruniversity last year wasto create a web servce application that gelocate the universities of the sity showing the detail all this was using special tools , ArcGIS for locations and C# language for the development