ABDIRASHID YUSUF OSMAN

Managed day-to-day office operations and ensured smooth delivery of services to clients
Supervised staff performance and guided them to resolve client issues and inquiries.
Handled front-line customer service, addressing questions, complaints, and service requests in a professional
manner
Organized and maintained documents and reports, improving accessibility and accuracy of office records

Handled office documentation and filing, maintaining organized and accurate records
Coordinated communication between departments to ensure timely sharing of information
Prepared and managed reports, supporting management decision-making and tracking of office activities

Installed and maintained computer systems and peripheral equipment for staff
Provided technical support to users, responding to inquiries and resolving hardware and software issues
Diagnosed and troubleshot network and hardware problems, minimizing downtime for staff
Assisted users with basic account and access issues, such as system logins and workstation setup
Monitored the condition of IT equipment and reported issues that required escalation to senior IT staff

Supported academic activities and contributed to the learning environment for students