BRANCH MANAGER
Hson Group Ltd
Total years of experience :7 years, 11 Months
• Tasked with the sole running and development of the company’s interest in the fuel docket, with full P&L and stockholding accountability.
• Controlled stock levels with due regard for procurement, shrinkage and cashflow.
• Monitored training and development for staff, analyzing training needs, making recommendations for solutions and maintaining records.
• Successfully increased gross profits by 100% in the first full year with the business.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure all operations are carried on in an appropriate, cost-effective way
• Carried out preventive maintenance of machines as per schedule.
• Performed quality controls and monitored production KPIs.
1. Earning a Master Degree 2. Completion of a Research Project 3.Publication In a Peer-Reviewed Journal
1. Extracurricular Activities, like captain of a sports team. 2. Volunteering in an academic context. 3. Earning a Degree .