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Abdulrahim   Mgliad, Front Office Duty Manager

Abdulrahim Mgliad

Front Office Duty Manager·ibis & Adagio Jeddah City Center

Saudi Arabia

High school or equivalent, Administration And Business Administration

Work experience

Total years of experience: 11 years, 5 months

Front Office Duty Manager

January 2022 - Present

ibis & Adagio Jeddah City Center

Jeddah, Saudi Arabia

January 2022 - Present

• Supervise daily front office operations and ensure smooth shift performance
• Handle VIP guests, complaints, and special requests professionally
• Manage night audit, cash handling, and daily operational reports
• Coordinate with housekeeping, maintenance, and security teams
• Ensure compliance with brand standards and SOPs

Company industry:
Hospitality & Accomodation

Reception Supervisor

January 2021 - January 2022

ibis & Adagio Hotels

Jeddah, Saudi Arabia

January 2021 - January 2022

• Supervised reception team and front desk activities
• Assisted in staff training and onboarding
• Managed check-in/check-out procedures and reservations

Company industry:
Hospitality & Accomodation

Telephone Operator (Pre-Opening)

January 2020 - January 2021

ibis & Adagio Hotels

Jeddah, Saudi Arabia

January 2020 - January 2021

• Handled guest calls and internal communication efficiently
• Supported reservations and guest requests

Company industry:
Hospitality & Accomodation

Health Club Supervisor (Pre-Opening)

January 2018 - January 2020

Mövenpick Hotel Tahlia

Jeddah, Saudi Arabia

January 2018 - January 2020

• Supervised daily health club operations
• Delivered high-level guest service and complaint handling

Company industry:
Hospitality & Accomodation

Health Club Receptionist

January 2015 - January 2018

Albilad Hotel

Jeddah, Saudi Arabia

January 2015 - January 2018

• Managed front desk operations and guest assistance

Company industry:
Hospitality & Accomodation

Education

International Technical College

January 2019

January 2019

High school or equivalent, Administration And Business Administration

Saudi Arabia

International Technical College

January 2019

January 2019

Higher diploma, Hospitality Management

Saudi Arabia

Skills

AUDITING
Intermediate
AUDITING
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REVENUE ASSURANCE
Intermediate
REVENUE ASSURANCE
Intermediate

Languages

Arabic

Beginner

English

Beginner