عبد JAGAFAR ALI

• Led and managed SAP LS-retail ERP Implementation for 7+ Retail Stores, Covering Finance, Sales, Inventory
and procurement modules.
• Deployed fully integrated SAP-POS architecture, including custom promotion modules, enabling seamless
synchronization between pricing, inventory, and real-time sales data, enhancing operational agility.
• Directed the end-to-end IT infrastructure setup for 7+ SPAR Hypermarkets and Supermarkets across Qatar,
ensuring 100% system uptime and zero-launch errors by aligning hardware, software, and POS systems to
business readiness.
• Orchestrated enterprise hardware configuration, POS terminal installations, and network systems,
establishing a robust foundation for scalable retail operations aligned with global SPAR standards.
• Delivered comprehensive testing, UAT cycles, and cross-functional staff training programs, boosting team
onboarding efficiency by 40% and ensuring smooth adoption of retail systems.

• Led the successful launch of a large-scale hypermarket by coordinating ERP and POS implementation,
overseeing system architecture, and managing end-to-end database setup—delivering the project on time in
May 2017 with full operational readiness and 100% ERP/POS functionality at go-live.
• Optimized enterprise systems by conducting deep-dive analysis of ERP modules, including Purchasing, Sales,
Inventory, GL, AP, and AR; identified performance gaps and drove enhancements that improved operational
workflow efficiency by 30%.
• Managed ERP infrastructure, including servers, software media, data security, and backup protocols; ensured
real-time data flow between store-level POS systems and back-office servers, achieving 98% accuracy in
financial and inventory reconciliation.
• Provided hands-on support and training for ERP users across stores; created detailed documentation, led
functional training sessions, and maintained round-the-clock technical availability to resolve critical system
issues through remote or onsite intervention.
• Administered network infrastructure and IT assets, including LAN, routers, firewalls, access points, barcode
and POS hardware, ensuring seamless system connectivity and business continuity; coordinated promotions
setup, price updates, and cross-functional data synchronization for scale section updates and loyalty
campaigns.

• Promoted from IT Administrator to IT Applications Manager in 2015 after successfully leading a full ERP system migration across multi-chain retail and wholesale units; independently extracted and transitioned legacy databases, achieving 100% data integrity and enabling the launch of a new retail store within deadline and budget.
• Oversaw ERP, POS, and database administration across commercial, operations, and finance units; conducted GAP analyses, managed SIT/UAT cycles, and coordinated user training to ensure system readiness and alignment with evolving business requirements.
• Improved system stability and performance by proactively monitoring head office and branch server environments, optimizing database up time by 35%, and minimizing critical application issues through early detection and resolution protocols.
• Directed software procurement and contract management, including technical evaluations, SLA compliance, vendor negotiations, and implementation of ERP/POS enhancements that streamlined operational workflows and improved IT infrastructure responsiveness.
• Managed hardware lifecycle and infrastructure assets across LAN/WAN, firewalls, peripherals, and accessories; maintained detailed asset inventories and hardware procurement plans, reducing downtime incidents by 25% and supporting inventory audits with precise variance reporting.

• Appointed by executive leadership to lead IT operations for the launch of a new hypermarket in Dammam,
KSA; directed full infrastructure setup including LAN, WAN, VPN, server configuration, POS/ERP systems, and
user access architecture—successfully executed the go-live of 39 checkout stations and back-office systems in
March 2012.
• Engineered end-to-end hardware deployment, including assembly, installation, testing, and configuration of
POS terminals, barcode printers, PDT devices, and access points, achieving a 100% functional rollout with zero
post-launch disruptions.
• Maintained ERP environments with regular backups, disaster recovery plans, and data security protocols;
ensured accurate synchronization of daily sales data, inventory updates, and financial postings between
branch and back-office servers, increasing transaction accuracy by 30%.
• Delivered comprehensive training and documentation for ERP users across modules (Sales, Purchase,
Inventory, GL, AP, AR), implemented real-time price updates for fresh sections, and provided ongoing technical
support—reducing user-reported issues by 25% and improving cross-functional adoption of ERP
functionalities.

• Managed end-to-end ERP and POS system operations across multiple branches, overseeing database
performance, daily backups, user access, and server health; implemented structured monitoring that reduced
system downtime by 35% and improved backup integrity across all locations.
• Streamlined IT infrastructure support for LAN, barcode printers, PDTs, attendance systems, and mobile
inventory devices, resolving technical issues for logistics and finance users and providing remote
troubleshooting—achieving a 40% improvement in issue resolution time.
• Led daily operations and data workflows including Purchase Orders, Sales Orders, Goods Received Notes, stock
updates, and financial entries (GL, AP, AR); optimized ERP usage through version upgrades, user activity audits,
privilege management, and strategic coordination with procurement vendors.
• Delivered accurate reports on sales, inventory movement, loyalty trends, ageing stock, and promotional
performance; collaborated with management on marketing strategies and recruitment support, while training
staff on system functionality to ensure consistency, data accuracy, and operational continuity.