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Abdul Ahad Zia, Customer Support Representative - Walmart Campaign

Abdul Ahad Zia

Customer Support Representative - Walmart Campaign·Ibex

Saudi Arabia

High school or equivalent, Business And Commerce

Work experience

Total years of experience: 4 years, 11 months

Customer Support Representative - Walmart Campaign

January 2025 - May 2026

Ibex

Karachi, Pakistan

January 2025 - May 2026

• Achieved more than 1500+ positive customer feedbacks, demonstrating consistent service excellence.
• Selected as SME (Subject Matter Expert) from October to December, where I trained newly hired employees. Managed and supervised a team of up to 30 members, ensuring performance targets and quality standards.
• Recognized as the leading top scorer across the global site.
• Consistently met all KPIs, including maintaining target AHT (Average Handle Time).
• Handled complex customer queries and escalations effectively while maintaining high satisfaction scores.
Company industry:
Business Process Outsourcing (BPO)

Senior Website International Customer Support

January 2023 - December 2023

Hey Tech Limited

Karachi, Pakistan

January 2023 - December 2023

Provided international customer support for website-related services.
•
• Resolved customer issues efficiently while maintaining professionalism.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Support Representative

July 2020 - December 2022

Facon Software House

Karachi, Pakistan

July 2020 - December 2022

Handled 200+ daily customer queries across Amazon, eBay, and Etsy.
Resolved account issues, complaints, and order-related concerns efficiently.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Education

Government Islamiya College of Arts & Commerce Karachi

December 2021

December 2021

High school or equivalent, Business And Commerce

Pakistan

Skills

CONSTRUCTIVE FEEDBACK
Intermediate
CONSTRUCTIVE FEEDBACK
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

English

Expert

Urdu

Native Speaker

Arabic

Beginner

Training and Certifications

Certifications
Matriculation
Intermediate