IT Support Supervisor
Specialized Automotive Co
Total years of experience :9 years, 2 Months
IT & Network Infrastructure, Leveraging IT technologies & techniques in order to fulfill the IT needs of the company. Providing computer Network support, troubleshooting various hardware issues and also providing the contingency plans for hardware failures.
•Lead teams in the design of new applications, configuration of system upgrades and development of new programming tools.
•Manage deployment and support of internal infrastructure system ensuring that periodic tasks are completed by each team member.
•Create business processes, best practices, standards, templates and operating procedures to optimize IT project development.
•Oversee projects to design and implement local IT infrastructure, data centers, network systems and servers.
•Assign schedules, coordinate staff and allocate resources to ensure efficiency and productivity are maximized.
•Develop metrics to test and monitor applications, ensuring consistent improvement.
Collaborate with system architects, software engineers and IT management to ensure projects meet strategic initiatives.
•Research, analyze and recommend implementation of new technologies or systems hardware.
•Coordinate with external technology vendors, internal staff members and third party consultants.
•Maintenance of Local Area Network. Configured Switches, Routers, Hubs and NIC cards Maintenance of Printers, PCs, UPS and Network Equipment’s
Support for Servers / Workstations on Unbranded and Branded machines like(Hp and Dell)
•Work out alternative arrangements for users in case their PCs or Printers or not functioning properly.
•Liaison with Outside Vendors and Service Providers with respect to PCs and Network related issues
•Managing and maintaining the LAN using Microsoft windows server 2008, 2008 R2, 2012, 2012 R2, 2016
•Configuring clients to use DNS server.
•Managing users, user profiles, and user rights creating home folders for the users.
•Managing user data backup
•Installing and configuring printers. Configuring latest devices.
•Creating Network access for new Employs, assigning them appropriate permissions as per role.
•Creating mailbox and setting home folder permissions for them as per requirement.
•Giving access to new hires as well as existing employees on different applications through ACTIVE DIRECTORY and DNS.
•Access to different applications was done by adding different security groups.
Implementing and Delegation on OU’S.
•Giving access to shared drives and home folders as per requirements.
•Installation of EXCHANGE SERVER 2003 & 2010.
•Creating recipients, mailbox enable for new user, mail enable accounts, public folder.
•Configured outlook 2003, 2007, 2010, managing groups and permissions on exchange server
•Managing Internal Internet Sharing through ISA
•Monitoring & facilitation visits for effective and smoothness of day to day IT activities at Data Management Units.
•Conducting the continuity test for the cables.
•Computer hardware/software troubleshooting.
•PC Assembling, Upgrading & maintenance.
•Monitoring of network elements. Serving as
Responsibilities:
•Installation, configuration and troubleshooting of Windows 2008 & 2003 server
•Implementation of Active Directory Services
•Creating and Managing User accounts using Active Directory
•Configuring DNS, DHCP, WINS
•Managing and setting Disk Quotas
•Software deployment by using the group policy object
•Installing and configuring the Windows 2008 Terminal Server
•Configuration of Microsoft Outlook for end-users.
•Controlling access permissions and privileges
•Troubleshooting and solving Network and Server problems
•Enabled remote users to access LAN with VPN connectivity
•Responsible for troubleshooting network related problems and proactively
•Responsible for maintaining Company’s Network, Network Equipment PCs,
•Serving as
IT & Network Infrastructure. Leveraging IT technologies & techniques in order to fulfill the IT needs of the company. Providing computer Network support, troubleshooting various hardware issues and also providing the contingency plans for hardware failures.
•Maintenance of Local Area Network. Configured Switches, Routers, Hubs and NIC cards Maintenance of Printers, PCs, UPS and Network Equipments
Support for Servers / Workstations on Unbranded and Branded machines like(Hp and Dell)
•Work out alternative arrangements for users in case their PCs or Printers or not functioning properly.
•Liaison with Outside Vendors and Service Providers with respect to PCs and Network related issues
•Managing and maintaining the LAN using Microsoft windows server 2003 and 2008
•Configuring clients to use DNS server.
•Managing users, user profiles, and user rights creating home folders for the users.
•Managing user data backup
•Installing and configuring printers. Configuring latest devices.
•Creating Network access for new Employs, assigning them appropriate permissions as per role.
•Creating mailbox and setting home folder permissions for them as per requirement.
•Giving access to new hires as well as existing employees on different applications through ACTIVE DIRECTORY and DNS.
•Access to different applications was done by adding different security groups.
Implementing and Delegation on OU’S.
•Giving access to shared drives and home folders as per requirements.
•Installation of EXCHANGE SERVER 2003 & 2010.
•Creating recipients, mailbox enable for new user, mail enable accounts, public Monitoring of network elements. Serving as
Responsibilities:
•Installation, configuration and troubleshooting of Windows 2008 & 2003 server
•Configuration of Microsoft Outlook for end-users.
•Troubleshooting and solving Network and Server problems
•Enabled remote users to access LAN with VPN connectivity
•Responsible for troubleshooting network related problems and proactively Monitoring network performance/usage
•Responsible for the maintenance and upkeep of the network and its components to include Routers, Hubs, Switches, NIC, Cabling and Terminals.
•Troubleshooting with Remote Desktop Connection
•Handled User management, which includes Account Renewals, Password Resetting and Groups Permissions and policies
•Initial Configuration of router.
•WAN Interface Configuration.
•Responsible for maintaining Company’s Network, Network Equipment PCs,
•Configuring TCP/IP Networks
•Installing & support ERP end user
•Assembling & Dissembling Computers
•Installing Hardware Devices and Drivers
•Troubleshooting Hardware issues
•Printer Installations & troubleshooting
•Providing after-hours and weekend support as needed
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