IT Operations & Senior IT Support Specialist
SANAERA
Total des années d'expérience :2 years, 1 Mois
1- Installing and configuring computer hardware operating systems and Retail Business applications.
2- Providing Tier 1 technical support and guidance for software, hardware, and application support.
3- Address high-priority operational/production issues and ensure SLA’s are met
4- Pro-actively provide information to users on the progress of outstanding
support calls.
5- Responsible for building technical documentation, reports, guidelines,
procedures and ensure they are shared with users.
6- Configure and install windows 7/10, Office 2013/2016, Office365 client and mobile.
7- Configure and troubleshoot Printers, Copier Machine & Scanners installation.
8- Troubleshooting system and network problems, diagnosing and solving
hardware/software fault a well as coverage for urgent service on operational issues.
9- Installation & Management of CCTV Cameras with online Activation
10- Purchase Required IT Assets For Company and Managing IT assets
11- Data Center Hardware Installation ( Cabinets, Switches, Servers, NVR, Testing, Labeling)
12- Build POS Machines for new opening Stores, Communication Cabinets and Switches, Routers.
13- Data Center Migration
14- Repairing and replacing IT equipment as necessary
15- Providing technical support across company (this may be in person or over the phone and
remotely.
16- Travel to Stores & offices to provide onsite technical support.
17 -Visiting across multiple sites on a regular basis.
18- Develop and maintain active and progressive working relationships with all
members of Company.
19- Keep Record all Tasks through IT Helpdesk System (Mena Tracks)
20- Assist & guide users in understanding & confirming standard IT policies