عبد الغفور Pathan

Data Analyst Intern
* Gained experience in the full data analysis lifecycle, from requirement gathering and data understanding to data cleaning, modeling, and analysis.
* Utilized Excel to perform exploratory data analysis, create visualizations, and extract insights to identify top customer categories on a social media platform.
* Presented findings through data storytelling using PowerPoint, including recommendations for further action.

Responsibilities:
Oversaw daily operations of the manufacturing unit, ensuring efficient production processes.
Managed a team of production staff, providing guidance and support to achieve production targets.
Coordinated with suppliers and vendors to ensure timely delivery of raw materials.
Implemented quality control measures to maintain product standards and minimize defects.Analyzed production data to identify areas for improvement and optimize processes.
Developed and enforced safety protocols to ensure a safe working environment.
Achievements:
Successfully increased production efficiency through process optimization.
Reduced production costs while maintaining product quality.

worked as a senior executive and performed as a subject matter expert.
used to train new joiners for their on job training, and provide mentorship regarding taking chats.
Initiated performance discussion with candidates and help them to improve it.
used to make performance improvement plan with help of team leader and discuss that with candidates and help them achieve it andigrate them to on working floor.
used to make performance report using master file and share that with managers and team leader.
Handle chat initiated by UK customer for O2 service provider.
Help customer to make a buying decision for their new phone contract.
Retain existing customers.
Help customer regarding their phone contracts and guide them to resolve their phone issues over the chat.

Handling chats initiated by customers regarding Norton security programs.
Understanding the issue.
Maintaining the customer's expectation.
Taking remote access of customer's computer.
Resolving the issue related Norton program.
Removing threats from customer's computer.
Using the tools provided to maintain customer's computer.
Meeting the chat targets.
Maintaining the score.