Service Account Manager
STC
مجموع سنوات الخبرة :10 years, 2 أشهر
• Proactive engagement to help identify the issues and facilitate to improvements.
• Identify the sales opportunity for new services.
• Working as the middleman to support organization to ensure the client escalation are resolved timely.
• To educate enterprise customer on how existing and new service features and functionality work, and how it can contribute to their business growth.
• Following up and escalated the daily operations issue and keep the client updated.
• Organized Meetings with STC Technical support team and Customer Higher Management.
• Support to customer for critical orders to be deliver timely.
• Weekly operational meeting with customer and Management to analyze the status of all open and closed operational requests.
• Addressed and resolved customer complaints by professionally.
• Gathered and verified all required customer information for tracking purposes.
• Accurately documented, researched and resolved customer service issues.
• Prepared reports and communication for senior management and clients.
• Advised client to take precautions step for critical service to avoid business impact in Future
VSAT
• Monitored the links connected between MOFA and different Saudi Embassies around the world.
• Troubleshooting the link if issue occurs and further escalated till fixing.
• Monitored the KPI’s that exceed the Threshold values.
• Level-1 support for Transmission Links.
• Co-Ordinate with Stakeholders internally before going any Maintenance activity to avoid any outage for VIP links.
Qualification Bachelor of Engineering Network and Telecommunications from King Khalid University 2013 -Particular Experience & membership - Member of IEEE. (5 years)
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.