Technical Manager – End-to-End Business Applications
Nokia
Total years of experience :12 years, 10 Months
As a technical manager, I achieved significant milestones in software delivery and integration:
• Accelerated Delivery by 30%: Through the implementation of agile methodologies, automation, and a robust CI/CD pipeline, I streamlined our development processes for Service Management and Device Management Platforms. This transformation resulted in a 30% reduction in project delivery times, enabling our teams to consistently meet tight deadlines while exceeding customer expectations.
• Cost Reduction and Enhanced Quality with Offshore Teams: By shifting to offshore development teams, we reduced costs by 25% while maintaining or improving deliverable quality. Effective communication, rigorous project management, and stringent quality control allowed us to leverage global talent, optimize resources, and enhance project efficiency.
My proactive approach, precision in planning, and collaboration not only ensured the realization of Professional Services revenue but also contributed significantly to overall project success.
• Exceptional Business Solutions Delivery: I consistently delivered business solutions adhering to rigorous technical and professional standards. This commitment led to strong customer satisfaction.
• Strategic Client Requirements and Integration Expertise: I excelled in defining client requirements, conducting comprehensive gap analyses, and providing optimum business solutions. This precision in planning and execution resulted in on-time and on-budget project completions.
• Proactive Product Enhancement Initiatives: My collaborative efforts with the product line resulted in initiating product enhancements during customer implementations, enhancing product functionality. I also played a pivotal role in ensuring a smooth solution rollout and post implementation stability.
My proactive customer management, cross-domain solution leadership, and commitment to quality assurance resulted in efficient, effective project delivery and significantly enhanced customer satisfaction.
• Effective Customer Management: Successfully managed daily customer communication, ensuring satisfaction and reduction in service-related issues.
• Cross-Domain Solutions Leadership: Led customer interactions to define cross-domain solutions, including BSS/OSS.
Wireless Access - Nokia Networks Jan 2016 - Sep 2017
• Seamless Cellular Network Integration: Successfully integrated Home, Enterprise, and Metro cells for Telenor Pakistan Femto Project, ensuring uninterrupted 2G and 3G operations.
• Equipment Management Proficiency: Expertly conducted administrative tasks and routine operational activities on critical equipment such as Femto GW, SR 7750, and SAM 5620, resulting in a 95% reduction in equipment-related issues.
• Advanced Trace Analysis: Conducted in-depth trace collection and analysis, enhancing network performance by 20% and reducing downtime.
• Efficient Alcatel OMC-R Management: Demonstrated administrative and operational expertise on Alcatel OMC-R 9153, optimizing network management efficiency by 30%.
• QoS Resolution and Network Optimization: Resolved QoS-related issues reported by the Radio Network Optimization Team, ensuring a 90% improvement in network quality. Coordinated troubleshooting and maintained constant communication with RNE, RNP, and customer teams, resulting in timely issue resolution and minimal network disruptions. Additionally, successfully coordinated the deployment of new BTSs and BSCs from OMC-R, bolstering network expansion efforts.
Fixed Line Access - Nokia Networks July 2013 - Dec 2015
• Seamless Network Integration: Successfully configured and integrated Alcatel Lucent ISAM 7302 MSAG with PTCL Ethernet-MAN, enabling the rollout of Triple Play Services, resulting in a 98% improvement in network performance.
• Multi-Service Troubleshooting: Proficiently conducted troubleshooting and testing for HSI, IPTV, VOD, and H.248 Voice on ISAM 7302 (FTTC), ensuring a 95% reduction in service disruptions.
• GPON Network Expansion: Expertly configured HSI and IPTV on ISAM 7302 for GPON network (FTTH), facilitating the expansion of high-speed broadband services to new areas.
• Efficient Issue Resolution: Skillfully escalated tickets and coordinated with TEC and TSC teams to resolve complex issues, leading to a 30% reduction in service downtime.
• Streamlined Network Monitoring: Successfully worked on Access Monitoring Server (AMS) 5520 for network monitoring and discovery of ISAM Nodes, ensuring efficient network management and proactive issue detection.
Wireless Access - Nokia Networks Aug 2011- Jun 2013
• Seamless BSS Network Commissioning: Proficiently commissioned and troubleshooted ALCATEL A9130 MFS Evolution, A9130 MX-BSC, and ALCATEL A9125 TC, ensuring a 98% reduction in network disruptions.
• Precise Patch Management: Expertly installed and activated patches on MT120 boards of ALCATEL A9125 TC, enhancing network stability and efficiency by 25%.
President Student Welfare Society Member Quaid-e-Azam Debating Society Winner Punjab Board Merit Scholarship Co-Founder & Organizer of Annual Spring Festival Finance Secretary of Lahori Knights Society