Abdul Ilah Kalo

- Oversaw daily operations with a focus on team leadership, employee development, and safety
compliance.

- Designed and led employee recognition and performance enhancement programs to strengthen
morale and engagement.

- Implemented OSHA-compliant safety protocols and loss prevention strategies to reduce shrinkage
and increase operational efficiency.

- Managed schedules, productivity goals, and team coordination to exceed service targets.

-Provided hands-on support for POS (Point-of-Sale) systems and mobile app troubleshooting.

-Assisted in testing application features, identifying bugs, and documenting technical feedback for
developers.

- Supported end-users via email and chat, resolving login, payment, and UI-related issues.

Oversaw the deployment and integration of robotic systems, including configuring network settings,
testing connectivity, and troubleshooting hardware/software.

Worked closely with technical support teams to install updates and manage diagnostics of robotics
automation systems.

Developed standard operating procedures (SOPs) and technical documentation for field support
teams.

Provided end-user support and remote diagnostics for clients using robotic systems in logistics and
floor-cleaning sectors.