Customer support representative
Andromeda BPO Pvt Ltd
Total years of experience :1 years, 4 Months
• Handling inbound calls of Customer, Dealers, Service centre’s from all over India
• Registering complaints of Customer, Dealers, Service centre’s related to the product and the Service of the Company
• Handling Query related to complaint registered, offers Prevaling regard to the products, escalating complaints to Particular service centre in that location
• Giving instructing the other employees in handling their calls
• Handling the bulk enquiry regard to the purchase by the corporate and other firms
• Feedback to my higher authority regards to the process related to calls, customer suggestions, changes to be made in the CRM
• Doing call to the customers, dealers related to technician Service and level of satisfaction and getting Suggestions to improve the Service in the upcoming days of Service
Achivements:
I have got Two times appreciation Certificates from my client continuously on the base of my performance on the floor and also from Customers and the Dealers
Other than the above profile experience i have 6 months experience in Interior designing and more than 9 months experience in HR domain as a HR Recruiter
Regards to my Educational qualification i have completed my SSLC in the year 2004 from the St Joseph school ,Koppa with the percentage of 56.48 After the S S L C i got into my family business for next 5 years in the year 2010 i completed my Pre university education in open university with a percentage of 52.33 I completed my graduation from Alvas college Moodbidre in the year 2013 with the percentage of 54.18 In the year 2016 i completed my post graduation from Sikkim Manipal university in correspondence with the percentage of more than 60 percent
