Card Fraud , Operation and Chargeback supervisor
Barwa Bank
Total years of experience :26 years, 2 Months
Verification/approval of customer applications for Credit and Debit card Products.
End of day report checking such as card replacement and increase or decrease in card limit.
Check chargeback register to ensure that all Cardholder disputes are recorded and Advise the chargeback processor on actions to be taken with necessary copy request / chargeback reason codes.
Checking downloaded documents from VISA online (fulfillment & representment documents).
Checking and uploading chargeback supporting documents via VROL prepared by chargeback Processer.
Handling pre-arbitration/ pre-compliance /arbitration / compliance/ T&E resolution cases pertaining to issuer Chargebacks through VROL.
Fraud reporting through VROL.
Liaising with cardholders and branches for resolution of disputed transactions.
Check Capture Card register on weekly basis and ensure all fee collection are processed.
Checking accounting entries for chargeback.
Preparations of chargeback MIS.
Keep abreast with latest developments and amendments /changes in rules and regulations of payment organization.
Liaise with the member banks /
Check chargeback register to ensure that all Cardholder disputes are recorded and advise the chargeback processor on actions to be taken with necessary copy request / chargeback reason codes.
Checking downloaded documents from VISA online (fulfillment & representment documents).
Checking and uploading chargeback supporting documents via VROL prepared by chargeback Processer.
Handling pre-arbitration/ pre-compliance /arbitration / compliance/ T&E resolution cases pertaining to issuer chargebacks through VROL.
Fraud reporting through VROL.
Updating exception file & CRB through VROL.
Checking accounting entries for chargeback.
Liaising with cardholders and branches for resolution of disputed transactions.
Check Capture Card register on weekly basis and ensure all fee collection are processed
Monitor chargeback related GL accounts.
Checking of outgoing files to ensure that all financial / non-financial transactions are processed in the outgoing file.
Preparations of chargeback MIS.
Daily reviewing of the incoming interchange file report.
Check the financial vouchers prepared by chargeback Processer.
Check Visa Online (VROL) on daily basis for copy request / chargeback reports and advise the chargeback processor accordingly.
Keep abreast with latest developments and amendments /changes in rules and regulations of payment organization.
Liaise with the member banks /Visa International/MasterCard for chargeback related issues.
Representation of ATM acquiring chargeback transactions (Visa / MasterCard).
Responding for the Issuer pre-arbitration/ arbitration with valid documents.
Inward & Outward clearing through ICS system
Posting of clearing chqs
Telex transfers
Preparation of DRAFT & MANAGERS CHQs
Preparing advice LBD, ICC & BB chqs and forwarding to head office
Preparing time deposit advice
Reconciliation of ATM cash.
Reconciliation of chqs deposited in chq deposit machine (CCDM)with internal report.
Daily reconciliation for UAE switch transaction
Daily reconciliation for VISA and
Uploading and verification of bulk data of Salary card.
Loading of monthly salary to the salary cards
Creation of embossing file of salary cards
Liaise with the Branches/ participating companies related salary card issues.
Card maintenance (replacement / reissue of salary cards)
Loading MASTERCARD IPM, DCF and ICA on PIME system.
Loading merchant transaction to VAP/MFE.
Supervisor- Chargeback Section
Processing Issuer Copy requests& Chargebacks of VISA /MASTERCARD.
Preparing and uploading chargeback supporting documents via VROL /MASTERCARD Hubsite.
Checking and downloading data from VISA online (like fulfillment of copies and representment documents).
Generating VISA / MASTERCARD outgoing file and uploading to VAP & MFE respectively.
Filing Case in VISA international and MASTERCARD like Pre-arbitration / Arbitration / Pre-compliance / compliance.
Fraud reporting through VROL/MASTERCARD safe.
Updating exception file & CRB through VROL.
Processing of accounting entries for charge back.
Maintain SLA for Disputes.
Liaising with cardholders and branches for resolution of disputed transactions.
Fulfillment of ATM transaction log through VROL for Issuer pre-arbitration cases.
Checking of Base2 CVV2 errors Reports and advices Branches /CSC operations to reduce customer complaints.
Supervisor-Fraud and Risk Section
Reviewing of Fraud control related reports for early detection of fraud / high risk cases.
Make telephone calls and send SMS to cardholders, Email to branches to confirm suspicious transactions.
Blocking of cards on suspected fraudulent usage.
Checking of VISA/MASTERCARD Online for card fraud information and taking necessary action.
Parameter settings on authorization systems to combat fraud.
Generate report to find out cards participated in compromise point as advised by security alert from other VISA member bank.
Tracking point of compromise cases and taking necessary action.
Responding to acquirer on Suspected Fraud Alert Faxes.
Investigating fraud cases.
Reduce fraud losses by way of:
Timely identification/ exercise of fraud related chargebacks.
Monitoring and review reporting of all transactions highlighted on the exception reports.
Recommending Fraud write-off.
Responding to acquiring bank for manual authorization request.
Preparation of MIS on Card Fraud.
Dropping of authorization on credit card
Monitor and ensure inward returns and tally number of cheques.
Issuing check books for branches/ Coordinate with printers to print customer’s special cheque books.
Scanning of customer signature.
Salary Posting/ Central bank funds transfer.
Checking of Black listed Customer in Central Bank web site.
Projects
Coordination with vender and internal IT units to setup new embossing machine(COMBI) 2003
Coordination with Software consultant and internal IT development units to design Fraud monitoring reports with Business object 2004.
Process Electron card / Credit card embossing.
Card re-issue and replacement.
Auto debit change.
Activation and blocking of cards.
Process Electron/Credit card PIN encoding.
Input supplementary application in prime Card management system.
Checking and sending electron/credit cards to customer/branches.
Contact point verification(CPV)
Respond branches and cardholder queries.
Loading card application data file to PRIME system.
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