Auto Parts Consultant and Supervisor
AL MANA MOTORS
Total des années d'expérience :19 years, 2 Mois
Responsible for: part of our clients after sales team.
Meeting and greeting customers coming into the parts department
Ordering, booking out parts, invoicing and taking payment
Checking in parts deliveries
Liaising with the workshop, service advisors and customer
Proving quotations
Advising the customer on any repair issues and costs, gaining authority for any additional work
Promoting additional products, accessories and warranties
To assist in developing annual sales, operating plans and budgets, covering long, medium and short term objectives, to achieve agreed financial, market, productivity and resource control targets
To assist in developing new market opportunities to achieve profit improvement
To ensure payments are received for cash sale transactions and to become involved in the control of debtors where necessary
Ensure the highest of customer satisfaction
Ensure all paperwork, documentation and requisitions are completed accurately.
Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely.
Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines.
Source the availability of additional parts from outside the retailer.
Search for part number using the electronic parts catalogue (EPAC, PETand ETKA).
Satisfy customer requirements by identifying pasts accurately.
Answer customer queries regarding parts warranties in a manner that is easily understood.
Receive customers promptly and courteously.
Develop and maintain excellent relationships by meeting and exceeding their expectations.
Maintain accurate customer records, including the parts club member’s database.
Maintaining parts catalogues, price schedule, and other technical information and bulletins. Answer telephone in accordance with dealership guideline. Solicit order or answer questions as appropriate. Report all lost sales daily to inventory control clerk. Perform other relevant duties and tasks as directed by management.
1- Greeting customer on sales floor and determines product, type, and quality of product desired.
2- Applying theory and related knowledge to present, explain, demonstrate, and selling.
3- Listening to and resolve all customer service complaints.
4- Ensure that all product features are displayed on a product.
5- Demonstrate products, suggest selections that meet customer’s requirements.
6- Explaining product features, characteristics and quality of the selected product.
7- Checking illustrate the similarities and differences between comparable products and explain how these affect the price of the products.
8- Producing sales invoices.
9- Pay attention t o the displayed products, ensure that they are displayed in an
appropriate way.
10- Maintain the cleanliness of the products.
11- Wrap or bags product for customer.
12- Place new product on display.
13- Set up advertising displays or arranges product on counters or tables to promote
sales.
14- Collect or picks up empty containers or rejected or unsold product.
15- Ensure that customer is satisfied in all aspects.