Field services Team Lead
Microland
Total years of experience :9 years, 1 Months
Develop workflow for the field service team.
Assist in goal setting, skill enhancement and performance reviews activities
for field service staffs.
Ensure company policies and procedures are followed by the team
members
Provide training to service staff as needed.
Address customer enquiries, resolve issues and obtain customer feedbacks
proactively.
Support service teams in achievement of service goals.
Assist in interviewing and hiring new professionals.
Ensure that the resources are properly trained to meet service objectives.
Analyzing Computer (Hardware & Software) problems & find a solution
Installing and configure computers operating systems and applications using network server
Supporting all projects related to IT first level support roll-out
Troubleshoot diagnose systems and network major problems by coordinating with other system admins
Assigned as an On-Call staff after office hours if needed
Branches/Building check list visit
Responsible for processing 24 x 7 customer service
Performs support call management during office and non-office hours
Responsible for the Help Desk resource Engineer
Responsible for daily, weekly, and monthly status and performance reports
Responsible to work as L1& L2 Engineer for the first level support for any support calls
Continuously maintained backups and system image which included reimaging
obtained extensive experience in technical support with both remote and onsite visit
Accurately assessed, diagnosed, and documented hardware, software, mobile devices, and application