Abdul Mukthar

• Lead end-to-end IT infrastructure operations and project delivery across
corporate offices, warehouses and large multi-site business locations,
ensuring high availability, reliability and operational readiness aligned
with business objectives.
• Develop and execute IT infrastructure strategy covering networks, cloud
services, servers, security systems and site connectivity to support business
growth, new site openings, refurbishments and technology refresh programs.
• Manage infrastructure planning and delivery including scope definition, WBS,
budgeting, scheduling, risk (RAID), change control, UAT, go-live readiness and
BAU handover, ensuring systems are tested and operational ahead of
deployment.
• Delivered large-scale network and security modernization, deploying Fortinet
firewalls and cloud-managed wireless solutions (Cisco Meraki, Aruba, Cambium,
Arista) across 600+ sites, achieving 99% uptime and reducing incidents by
30%.
• Oversaw hybrid cloud transformation, improving scalability, system resilience
and reducing infrastructure costs by 35%.
• Oversee IT infrastructure supporting remote locations and operational
sites, ensuring uninterrupted connectivity and system availability for distributed
teams and mission-critical operations.
• Led vendor negotiations and contract renewals, achieving 30% annual
cost savings on IT procurement and eliminating recurring license costs through
lifecycle and RMA strategies (AED 350K annual savings).
• Lead vendor and service provider management, including RFP/SoW
evaluation, contract negotiation, SLA definition, KPI tracking, acceptance criteria
and ongoing performance governance.
• Strengthen cybersecurity, data protection and compliance by implementing
enterprise backup and recovery (Druva Cloud, Barracuda Cloud-to-Cloud Backup),
access controls, monitoring and documented DR & Business Continuity plans
(RPO/RTO).
• Manage IT budgets, CAPEX/OPEX forecasting and cost optimization,
improving financial control and aligning infrastructure investments with strategic
business goals.
• Partner closely with Architecture, Applications, Cybersecurity, Operations
and Business stakeholders to deliver scalable, secure and compliant
infrastructure solutions across the enterprise.

• Managed and mentored a 15+ member infrastructure team, driving
performance standards, technical capability development and continuous service
improvement.
• Act as primary escalation point for infrastructure incidents, coordinating rapid
resolution, vendor engagement and root cause analysis (RCA) to minimize
downtime and business impact.
• Drive digital transformation initiatives including CCTV-based analytics across
2, 500+ sites, improving operational visibility, security monitoring and data-driven
decision-making.
• Supported enterprise systems and business applications (ERP,
procurement, WMS, access control, RFID and analytics platforms), ensuring
seamless integration across finance, operations and customer systems.
• Defined and enforced IT governance, SLAs, operational KPIs and
compliance controls, ensuring alignment with internal policies and regional
regulatory requirements.
• Enabled secure mobility and site operations through MDM, secure
connectivity and centralized monitoring across geographically distributed
locations.
• Supported recruitment, onboarding, performance evaluations and workforce
planning for infrastructure and support teams.

• Maintain network and servers to ensure optimal performance and continuity.
• Manage an office-wide security upgrade, bolstering system security and
reducing incidents by 60%.