Project Management Coordinator
C-Cubed Solutions Pvt. Ltd, Bengaluru, India
Total years of experience :5 years, 10 Months
Working Independently/Closely under the guidance of Global Project/Account Managers during the entire Project Implementation phase and to act as second executive contact to customers, suppliers and internal staff across the globe.
Tracking and reporting of ongoing project dashboard, performance and milestones, monitor project schedules, migration timelines to identify and meet critical milestones.
Participation and management of regular review meetings with stakeholders for the program deliverables.
Managing and communicating Internal/External RAID Logs, Dashboards and working with all parties to ensure that risks and issues have been reflected and worked upon to completion.
Review Change Requests, Order Tracker, Inventory etc for completeness of information, Track 3rd party carrier deliverables, provisioning and other internal Teams.
Responsible for provisioning of Networking circuits, Cisco equipment, hardware maintenance and ensuring successful delivery to an agreed schedule.
Responsible for resources validation required to migrate/IR Cleanup customer sites onto/from supplied networks to an agreed schedule & SLA.
Ensured the performance of technical support representatives serves business’s best interests by monitoring their interaction with clients and helped them implement the business’s strategic objectives. Trained new employees on communication and customer relations skills; coached them to implement the training effectively in live situations. Coordinated QA & training team by managing schedules; assigned regular tasks & regularly monitored their progress and performance to identify any shortcomings and propose improvement.
Responsible for a team of ten QAs and trainers.
Regular assessment of the team and project’s progress, getting involved in problem solving and collaboration maintaining the team consensus and win-win agreements, encouraging to be creative, risk-taker and thereby craving for constant improvement.
Guided & focused the team on the tasks at hand by familiarizing them with the organization’s objectives & deliverables.
• Established meeting times, places and agendas on regular basis.
• Communicated team status, task accomplishment, and direction against the schedule and escalated any issues which cannot be resolved by the team.
• Scheduled team members and maintained OFFs tracker keeping in mind the best interest of the set objectives.
Created Training modules & materials; got it approved from the training manager.
Responsible for selection employee prospects (Technical Support representatives) by evaluating their aptitude & language tests; and training them on language, communication and customer relations skills.
Assessed trainees’ performance and certified them.
Evaluated the performance of representatives with respect to product knowledge, language and communication skills and provided result oriented feedback.
Conducted Refresher Sessions/Weekly or Monthly tests for the representatives and their GLs to ensure they follow new updates.
Motivated QA team and the trainers in achieving high success rate by implementing new training modules.
Guided & monitored the trainee representatives, helped them implement the learned training on real time customers effectively.
Assessed their knowledge & skills regularly by conducting performance orientated tests.
Worked extensively with the slow learners based on the regular assessment.
Prepared trainees for the final certification by comprehensively training and mentoring them.
Handled live customer queries related to Sony Computers & Consumer Electronics Products.
Troubleshooted technical issues, educated Operational guidelines and features.
Up-sold and cross-sold associated products.
After sales support and client services, trained clients on usage of products.
Followed-up with requests and complaints to ensure resolution & customer satisfaction.
Electronic communications engineering is the utilization of science and math applied to practical problems in the field of communications. Electronic communications engineers engage in research, design, development and testing of the electronic equipment used in various communications systems.