عبد NAWAS

• Responsible for Operations of ITS (Intelligent Transport System) IT Infrastructure Data Centre, Qatar Road (Ashghal’s Road Maintenance Department). Includes Planning, installation, monitoring, maintenance and quality assurance of the Ashghal’s Intelligent Transportation Systems (ITS) applications, hardware, and functional business processes.
• Responsible for the availability, uptime and reliability of the IT System and Networks
• Maintaining and monitoring applications like SCATS (Coordinated Adaptive Traffic System), EVPS (Emergency Vehicle Preemption Software) AVL- (Automatic vehicle location), TMS (Tunnel Management Software) and other critical ITS systems, servers, storage, database and application needs as well as interfaces with dependent systems within the organization.
• Providing oversight for the design, development, operation and support of IT systems that fulfil the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, IT infrastructure operations and IT service support
• Contributing to the development of innovative, accurate, timely, and high quality products and services, typically working on multiple projects with all levels of staff.
• Developing concepts of operations, systems requirements, and systems integration plans
• Performing system administration duties for the organizations ITS technologies and analyzes, evaluates and troubleshoots the effect of upgrades and enhancements to the software.
• SUPPORT project management, including analysis, research, planning, managing, and documenting project information relating to infrastructure and application changes.
• MANAGE server, storage, network and telecommunication infrastructure. Implement upgrades, replacements and new data-center infrastructure. Test and apply regular patches and bug-fixes.
• ASSIST IN ESTABLISHING and ENFORCING security policies, standards, procedures, and processes including security configuration and design. DEFINE & DOCUMENT tools, scripts and procedures used in daily operations support and disaster recovery.
• Maintaining Data-center technology hardware system, Cisco UCS, Switches (Nexus 9500 and Catalyst 3850), Firewall (ASA 5540 and Fortigate 300D), VMware, Cisco (IP Telephony) Call Manager, Windows Server (Active Directory, DNS and DHCP) and Linux Server (RedHat and Ubuntu). Cisco Prime Infrastructure and Cisco ISE (Identity Service Engine). Storage EMC (VNX, Isilon and EMC Networker for Backup)

• Developing, managing and implementing Information Technology Strategy over the short, medium and long term in alignment with Nashwan Aviation business strategy.
• Key member of the IT Steering Committee, responsible for setting strategic corporate IT direction.
• Developing, reviewing and managing IT business plans and budgets. Aligns with overall corporate strategies and ensures expenditure is controlled within agreed targets
• Prepared the consolidated IT budget according to the short term and long-term set by CEO
• Managing and directing systems integration in accordance with overall Nashwan Aviation strategies and business principles
• Reviews and manages short and long-term technology and contingency plans prepared by the reporting Senior Managers for various IT systems operations and development methods
• Ensures that the introduction and use of information technology and solutions in the organization is regulated and introduced in a timely and disciplined manner
• Ensures that the senior management has access to the information required to make decisions and manage operations.
• Overseeing the daily operations carried out by reporting sections and provide timely assistance in the resolution of escalated issues from,
o IT Operations
o IT Business System
o IT Security & Standards
o IT Project Management
• Overseeing overall IT operations and align IT risk management with enterprise-wide risk management framework.
• Implemented and Maintained Hyper-Convergence Technology (Nutanix), with Acropolises virtualization technology. Hosted Aviation Application like Passenger Self Service Portal (PSS), Crew Management and ERP (SAP B1) in Nutanix Technology Environment.
• Select, manage, and control IT providers to acquire related software-hardware and manage outsourced services in order to maximise the mix of in house versus out sourced services and establish effective strategic service provider partnerships.
• Optimising and design enterprise processes via IT and adjust IT standards and technologies to comply in line with business expansion supporting all Business System Teams
• Plan and manage strategic IT initiatives, IT applications portfolio, IT projects and include governance with business process executives
• Optimise costs of services through a mix of internal and external resources by define standards and architectures consolidating the IT processes across the company

Handling IT Infrastructure (System and Network) and SAP ERP Projects, Service Delivery, Managing IT Team and SAP Basis Consultant with SAP HANA DB
Job Profile:
 Led a team of 17 people and handled the operations of planning & development of infrastructure related to IT
 Managing of support for all divisions across the organisation and providing leadership to all information technology initiatives and activities.
 Assessing strengths and weaknesses of current ICT platform, identifying area for improvement and possible future alternatives as the business grows.
 In conjunction with Fathima Group IT team, planning, designing, implementing, and exerting control over existing, new technologies and Information Security standards in line with industry best practice.
 In line with Fathima Group guidelines, implements IT policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources, with appropriate focus on risk management and disaster recovery.
 Plans and manages IT budget and establishes metrics to gauge internal performance and customer service to the rest of the organization.
 Creates a high performance, customer-focused culture within the IT department and gives team member opportunities for consistent growth and development.
 Liaises with executive team members regarding IT benchmarks, existing systems analytics, and presents plans for infrastructure/software application upgrades.
 Manages all external IT vendor relations including staffing, product service agreements, and consultative services.
 Partners with business managers to streamline and document business’s standard operating procedures.
 Managing and Administrating System Server Like 2008&2012 Server, MS Exchange Server 2103, Security firewall, Data and network.
 Responsible for maintaining the SAP landscape, system maintenance, refreshes, transport management, assisting Technical and Functional consultants in troubleshooting system issues and implementing SAP notes when necessary.
 Managing SAP users, authorizations, and profiles. Distributing the online SAP user workload and monitor and manage the SAP background job workload, Maintain SAP performance by planning and executing SAP tuning strategies; and monitoring all SAP systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.)
 Administing the SAP HANA database (plan and perform database upgrades, apply database maintenance, design and maintain physical database layout, perform database reorganizations, design and implement backup and restore strategy, maintain database security, administer database performance, manage database storage, database problem determination and resolution, etc.)
 Performing SAP client administration (create client, copy client, delete client, export/import client) as required.
 Participating in the planning and implementation of SAP system upgrades. Appling and migrating SAP maintenance (hot packages and kernel upgrades) through all systems using a structured methodology.
 Developing and maintaining system documentation for all SAP instances and interfaces.
 Providing status reports for projects to management.
 SAP HANA Studio for deployment, Managemnet, troubleshootinh and congihuration of HANA Appliance and managing securtrity (Users management, Roles and Privilage).

Handling IT Infrastructure Projects, Service Delivery and Technical support (Cisco, HP, Microsoft and Linux) for project and Service Team.
Job Profile:
 Responsible for overseeing and managing Digitech IT Projects. Coordinates project phases from development to installation. Acting as liaison between clients, vendor and consultants
 Utilizing in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting the corporations assets.
 Developing requirements, outlines, budgets and schedule for IT Project. Overseeing all phases of project from conception to completion and managing project through lifecycle of initiation, planning, executing and closure.
 Engineering, configuring and leading the design, configuration, deployment, and ongoing management of data networks including LAN, WAN and WLAN, (Cisco, HP and etc.) Windows Servers, MS Exchange, routers, firewalls, SANs, load balancers and other network infrastructure devices.
 Provides engineering support and assistance to Sales team in client technical discussions and proposal development
 Working with client to identify, isolate, and resolve problems within the WAN/LAN/WLAN environment for the network, VoIP, QOS, and other solutions
 Managed the day-to-day operations by provided guidance, encouraged teamwork and facilitated related professional work processes in order to achieve high performance standards.
 Managed the effective achievement of objectives by setting individual targets, developing and motivating staff in order to maximize subordinate.
 Defined services requirements for ‘run rate’ business with the account managers or customer and ensure that services quotes made by the account teams are realistic, sales focused and profitable.
 Identified and mitigated technical and commercial risk in the requested delivery
 Provided forecast and pipeline information to the services operations group

Role: SAP Basis Consultant, Network and System Administrator
• Served as:
o Responsible for SAP Basis administration and technical core tasks including installation, upgrade, applying Support Packages, installation of add-on software components, SAP profile parameter changes, workload analysis, system error analysis and establishing standard Basis background jobs and system health checks and monitoring
o Network & System Administrator & managed all IT systems including LAN, WAN, Windows & Linux Server, Windows OS, Macintosh X OS, Cisco Unified Communication System, MS SharePoint Server, ERP, CRM and Document Management System (DMS)
o Business Analyst for implementing SAP ERP & CRM
• Accountable for:
o Performing periodic backup operations, ensuring all required file systems & system data were successfully backed up to appropriate media, recovery tapes or disks
o Installation of advanced operating system hardware & software on servers
• Managed more than 500 users & 3 sister companies
• Supervised Oracle database systems to ensure secure services with minimum downtime
• Looked after MS Windows 2003 & 2008, Exchange Server 2003 & 2007, and MS ISA server and Symantec End Point Protection
• Handled activities related to improvement & maintenance of databases to rollout, upgrade, implement and release database changes as submitted by Development Team
Highlight:
• Steered efforts for developing and implementing IT disaster recovery plan also implemented business process which alien with business & projects, EPC System, Document Management and Project Management
• Accountable for the implementation of SAP ERP Solution (HRM. Financial and CRM for Real Estate Management)

 I worked as a Project Engineer, and I was reporting to the Project Manager.
 Responsible for projects for Mac hardware/ Software/ windows/ Linux, Plan, schedule, conduct, and coordinate the technical and management aspects of projects. Accountable for the successful completion of engineering projects.
 Regular keep contact with assigned project Clients. Assist in the preparation of engineering project proposals. Participating in Client/contractor meetings and resolving Client/ engineering and management project issues. Project In-charge for IT project and was Internal technical consultant for various projects, designing, implementing and troubleshooting structural networking and wireless networking.
 Project engineering schedules and forecasts. Coordinate and check of engineering deliverables. Monthly project status reports and change orders. Provided solution in MS Windows, Linux, Mac and Cisco for Cooperate companies according to their IT requirements.
 Installed and implemented of Server like MS Windows Server, MS Exchange 2003, Cisco Communication System etc.
 Installed new / rebuild existing servers for Unix/Linux operating systems and configure hardware, peripherals, services, settings, storage etc in accordance with standards and Project/Operational requirements.
 Developed and maintained installation and configuration procedures contribute to and maintain system standards.
 Researched and recommended innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
 Ensured systems are fully redundant, fail safe and there’s no single point of failure at any service / system level.

I worked as a Service Engineer, and I was reporting to the Service Manager, responsible to support on-site and remote hardware and software support for clients with Microsoft.
Trained customers with new computer and network hardware and software arrangements to meet the needs and expectation levels as described in customer’s SLA.
Provided Microsofts best practice recommendations, system customization and software security vulnerability updates for various company software. Assembling and troubleshooting computer hardware.
Performed on site assessments and consulting of network infrastructure to meet service level agreements and set service levels expectations.
Onsite support Engineer, IT, Server, Users, NT, Equipment, Mac software/ windows, Linux, Cisco, D-link, 3Com Routers, Switches and firewall, Microsoft Windows 2000, 2003 servers and RedHat Linux EL3, EL4 Servers, Apple Mac X-Servers and supporting co-operate companies and end-users, Linux router/firewall, Web server, Mail server and web mail client, web forum and Terminal Server, Windows NT, 2000, and 2003 network infrastructures consisting of 250 or more desktops, laptops and servers, Deployed and configured Microsoft Windows Server 2000 and 2003 for small to medium size businesses.
Configure and install wireless device of Cisco, D-link, 3Com and other vendors.
Backup Solution like Symantec VERITAS, Dantz and Retrospect, supporting end-users of windows XP, Linux and Mac.
Lead the team of members and actively involved in project installation, configuration and troubleshooting of LAN.
Provided pre-sales support across Microsoft Intel based server platforms for Windows 2000.
Server, Advanced Server, 2003 Standard, 2003 Enterprise Server, Small Business Server 2000 and 2003 editions respectively.
Deploy and configure Backup Solution like Symantec VERITAS, Dantz and Druva
Install, configure and troubleshoot mail servers like MDaemon, Exchange Server and Send Mail, also Cisco router switches and firewall.