IT Systems Support
Ma'aden Aluminum Company
مجموع سنوات الخبرة :13 years, 10 أشهر
Administrating and managing Datacentre servers and workstations
• Creating and managing users and computers on Active Directory, Maintaining DNS zones and DHCP scops, Printer server
• Managing File Storage
• Proactively manage tasks such as Windows WSUS patching, monitoring
• Daily monitoring and checking up Servers health and performance in Datacentre
• VPN Support for remote users
• Managing Symantec Antivirus and ESET Antivirus centralized system
• Creating Group Policy Objects and Maintaining • Managing data backups/Restore (DRS) on Acronis Cyber Protect and Symantec Exec
• Provide front-line phone support to deskside users via remote assistance and when required, go on-site to resolve issues
• Installing and configuring new and existing computer hardware, operating systems, and applications
• Supporting to collect necessary evidence for Cyber Security Auditing
• Working on IT ticketing system
• Creating and enable permission for employees on door access control
• Supporting end users for all kind of IT issues via phone, remotely and visiting the place in person on SLA
• Setting up and maintain employee laptops, Desktop, and office and printers
• Keep all internal Digital & IT systems up to date, ICT Assets and Licenses, Service Catalogue
• Analyzing outdated IT equipment and products for upgradation • Assisting Application team to provide necessary IT infra facilities.
Administrating, maintaining, and troubleshooting physical and virtual servers.
Daily monitoring and checking up Servers health and performance.
Administrating Microsoft Office 365 Management Center.
Hands on experience on Sophos firewall XG 430 and ensuring Network traffics and monitoring on daily basis.
Administrating ESET Protect Antivirus central server and workstations.
Enforce security policy and software distribution by means of Active Directory Group Policy.
Maintain integrity of the network and identify manage risk in IT infrastructure.
Experience on data backup in Symantec Backup 2015 / Veritas and Novastor.
Managing NAS storage and Synology storage.
Good skills on Active Directory, DHCP, DNS, WSUS, Printer servers, Citrix, Employees Attendance System and Access control.
Specially working on ESET Safetica Data Loss Prevention solution.
Creating and updated network shares, adding permissions to folders, software, and groups for users.
Proactively assisting with help desk / service desk duties, supporting printers, hardware, software, and related technical issues.
Installation and Configuration of Operating Systems on Desktops and all other essential software.
Configuration and setup of Hardware such Servers, PC, Network Printers, Detecting, diagnosing, and correcting computer hardware, software, and peripheral errors.
Keep track on the entire H/W and S/W inventory.
Troubleshoot of network connectivity and server issues.
Installing and Configure Operating Systems on Desktops and other business-related software.
Configure, Setup and troubleshoot of Outlook.
Managing Data backup and recovery of users’ data (Daily, Weekly, Monthly).
Detect, diagnose, and resolve computer hardware, software, and peripheral errors.
Plan and schedule preventive maintenance of PCs and peripherals.
Training new employees and doing employees clearance.
Create and maintain VPN access for authorized staff member and guest users.
Provide on-site IT support and maintenance of IT systems.
Support and maintenance Steel Office Server, PSQL and CNC machines of production area in the factory.
Support various types of projectors such as Polycom and Yealink for video conference meeting.
Handle users support tickets effectively and manage IT Asset Management System.
Worked on installing and supporting Windows XP/Vista/Windows 7/ Window 8/Office 2003, 2007 and 2010, Windows Server Enterprise 2008, Small Business Server 2003/2008, HP Home server, Active Directory management, Exchange 2003, File and Fax server.
Hands on experience Webmail, Backup, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router, and Firewall Configuration.
Training new employees.
Responsible for diagnosing & resolving hardware, software & end users problems.
Acting as the first point of contact for all IT & technical queries.
Deploying new hardware, server backups & evaluating new software & security risks
Outlook Configuration and Support Administrating Active Directory, including account creation and Group Policy Management.
Troubleshooted and resolved Desktop Support issues
Create user accounts and managed access control of desktop and Network applications
Configured and installed Oracle9i and POS system in Warehouse and Pharmacies around 64 Experienced in Inventory.
Handled all kinds of Hardware, Software and Networking issues.
Data Backup E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express).
Installing Windows 7/8, Vista, and XP professional Client Operating Systems.
Experienced in configuring Oracle ERP and Citrix.
Performed off hour help desk support Configured Router basic configuration.
Supported clients visiting physically on site or by telephone. Administering the IT department’s policies and procedures.