عبد Kalathingal

Administrating and managing Datacentre servers and workstations
• Creating and managing users and computers on Active Directory, Maintaining DNS zones and DHCP scops, Printer server
• Managing File Storage
• Proactively manage tasks such as Windows WSUS patching, monitoring
• Daily monitoring and checking up Servers health and performance in Datacentre
• VPN Support for remote users
• Managing Symantec Antivirus and ESET Antivirus centralized system
• Creating Group Policy Objects and Maintaining • Managing data backups/Restore (DRS) on Acronis Cyber Protect and Symantec Exec
• Provide front-line phone support to deskside users via remote assistance and when required, go on-site to resolve issues
• Installing and configuring new and existing computer hardware, operating systems, and applications
• Supporting to collect necessary evidence for Cyber Security Auditing
• Working on IT ticketing system
• Creating and enable permission for employees on door access control
• Supporting end users for all kind of IT issues via phone, remotely and visiting the place in person on SLA
• Setting up and maintain employee laptops, Desktop, and office and printers
• Keep all internal Digital & IT systems up to date, ICT Assets and Licenses, Service Catalogue
• Analyzing outdated IT equipment and products for upgradation • Assisting Application team to provide necessary IT infra facilities.

 Administrating, maintaining, and troubleshooting physical and virtual servers.
 Daily monitoring and checking up Servers health and performance.
 Administrating Microsoft Office 365 Management Center.
 Hands on experience on Sophos firewall XG 430 and ensuring Network traffics and monitoring on daily basis.
 Administrating ESET Protect Antivirus central server and workstations.
 Enforce security policy and software distribution by means of Active Directory Group Policy.
 Maintain integrity of the network and identify manage risk in IT infrastructure.
 Experience on data backup in Symantec Backup 2015 / Veritas and Novastor.
 Managing NAS storage and Synology storage.
 Good skills on Active Directory, DHCP, DNS, WSUS, Printer servers, Citrix, Employees Attendance System and Access control.
 Specially working on ESET Safetica Data Loss Prevention solution.
 Creating and updated network shares, adding permissions to folders, software, and groups for users.
 Proactively assisting with help desk / service desk duties, supporting printers, hardware, software, and related technical issues.
 Installation and Configuration of Operating Systems on Desktops and all other essential software.
 Configuration and setup of Hardware such Servers, PC, Network Printers, Detecting, diagnosing, and correcting computer hardware, software, and peripheral errors.
 Keep track on the entire H/W and S/W inventory.
 Troubleshoot of network connectivity and server issues.
 Installing and Configure Operating Systems on Desktops and other business-related software.
 Configure, Setup and troubleshoot of Outlook.
 Managing Data backup and recovery of users’ data (Daily, Weekly, Monthly).
 Detect, diagnose, and resolve computer hardware, software, and peripheral errors.
 Plan and schedule preventive maintenance of PCs and peripherals.
 Training new employees and doing employees clearance.
 Create and maintain VPN access for authorized staff member and guest users.
 Provide on-site IT support and maintenance of IT systems.
 Support and maintenance Steel Office Server, PSQL and CNC machines of production area in the factory.
 Support various types of projectors such as Polycom and Yealink for video conference meeting.
 Handle users support tickets effectively and manage IT Asset Management System.

 Worked on installing and supporting Windows XP/Vista/Windows 7/ Window 8/Office 2003, 2007 and 2010, Windows Server Enterprise 2008, Small Business Server 2003/2008, HP Home server, Active Directory management, Exchange 2003, File and Fax server.
 Hands on experience Webmail, Backup, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router, and Firewall Configuration.
 Training new employees.
 Responsible for diagnosing & resolving hardware, software & end users problems.
 Acting as the first point of contact for all IT & technical queries.
 Deploying new hardware, server backups & evaluating new software & security risks
 Outlook Configuration and Support Administrating Active Directory, including account creation and Group Policy Management.
 Troubleshooted and resolved Desktop Support issues
 Create user accounts and managed access control of desktop and Network applications
 Configured and installed Oracle9i and POS system in Warehouse and Pharmacies around 64 Experienced in Inventory.
 Handled all kinds of Hardware, Software and Networking issues.
 Data Backup E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express).
 Installing Windows 7/8, Vista, and XP professional Client Operating Systems.
 Experienced in configuring Oracle ERP and Citrix.
 Performed off hour help desk support Configured Router basic configuration.
 Supported clients visiting physically on site or by telephone. Administering the IT department’s policies and procedures.