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Abdul Qadir Mohiuddin, IT (Subject Matter Expert, Level III)

Abdul Qadir Mohiuddin

IT (Subject Matter Expert, Level III)·Epaging Pvt Limited

Pakistan

High school or equivalent, IT And Spatial Management

Work experience

Total years of experience: 15 years, 9 months

IT (Subject Matter Expert, Level III)

April 2022 - Present

Epaging Pvt Limited

Karachi, Pakistan

April 2022 - Present

• IT Support role with Proficiency in technical Troubleshooting solving and
outstanding customer support for U.S. (United States) based company Micro
merchant System
• Software Support of PrimeRx Software
• Manage, support, and configure Electronic fax services
• Assisting customers with incoming calls and handling them according to SOPs
• Hardware Troubleshooting and software installation
• Managing Remoter Desktop User Accounts
• Documentation of issues

Company industry:
Installation & Technical Services

Resident Eng

April 2021 - March 2022

Silicon Technology

Karachi, Pakistan

April 2021 - March 2022

• Managing & Monitoring Network Infrastructure
• Hardware Troubleshooting and software installation
• Administrating Ofice 365 Email Accounts
• Managing Remoter Desktop User Accounts
• Managing Active Directory User Accounts
• Managing inventory

Company industry:
IT Services
Job role:
Engineering

Resident Eng.

January 2021 - March 2022

Silicon Technology

Karachi, Pakistan

January 2021 - March 2022

• Managing & Monitoring Network Infrastructure
• Hardware Troubleshooting and software installation
• Administrating Office 365 Email Accounts
• Managing Remoter Desktop User Accounts
• Managing Active Directory User Accounts
• Managing inventory

Company industry:
IT Services

System Support Eng.

January 2016 - December 2021

Saudi QTech (Pvt. ) Limited (K. S. A)

Khobar, Saudi Arabia

January 2016 - December 2021

• Managing & Monitoring Network Infrastructure & Troubleshooting
• Administrating ERP (FOCUS)
• Managing Remoter Desktop User Account
• Administrating Email Accounts

Company industry:
Installation & Technical Services

Sales & Marketing Representative

November 2012 - December 2015

Al Mufaker

Khobar, Saudi Arabia

November 2012 - December 2015

• To market and boost sales of the product
• To coordinate with the client for after-sales services
• Generate new leads and Customers
• Managing sales & warehouse operations involving shipping /receiving, &
inventory analysis

Company industry:
Installation & Technical Services

System Support Officer (Microsoft Dynamic CRM)

January 2011 - October 2012

H-TECH Solution (Pvt.) Limited

Karachi, Pakistan

January 2011 - October 2012

• Managed Seles Fore Automation
• Managed Incident management of security surveillance (Command and
Control of CDGK)
• Managed CDGK Service Management 1339 Complaint & Information

Company industry:
IT Services

CSR (Customer Service Representative)

September 2010 - December 2011

H-TECH Solution (Pvt.) Limited

Karachi, Pakistan

September 2010 - December 2011

• CSR for City District Government Karachi 1339 Contact Center
• Answer phone & Civilians request in an efficient manner
• Transfer calls and reports to the concerned authority

Company industry:
Call Centers & Customer Care Outsourcing

Education

Virtual University Of Pakistan

April 2029

April 2029

High school or equivalent, IT And Spatial Management

Pakistan

Virtual University Of Pakistan

January 2028

January 2028

Bachelor's degree, Bachelors (Business administration and Information Technology) (appeared)

Pakistan

Virtual University Of Pakistan

January 2025

January 2025

Bachelor's degree, (Business administration

Pakistan

H.S.E Board of Intermediate Education

January 2010

January 2010

High school or equivalent, Computer science

Pakistan

S.S.C Board of Secondary Education

January 2008

January 2008

High school or equivalent, Computer Science

Pakistan

Skills

TROUBLESHOOTING (PROBLEM SOLVING)
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
MFG/PRO (ERP)
Expert
MFG/PRO (ERP)
Expert
NETWORK INFRASTRUCTURE
Expert
NETWORK INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
BOOST (C++ LIBRARIES)
Expert
BOOST (C++ LIBRARIES)
Expert
INSTALLATION
Expert
INSTALLATION
Expert
AUTOMATION
Expert
AUTOMATION
Expert
INVENTORY ANALYSIS
Expert
INVENTORY ANALYSIS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
MEDICATION ADMINISTRATION
Intermediate
MEDICATION ADMINISTRATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SALES
Intermediate
SALES
Intermediate
SOFTWARE INSTALLATION
Intermediate
SOFTWARE INSTALLATION
Intermediate
SYSTEM SUPPORT
Intermediate
SYSTEM SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English
Expert

Training and Certifications

Certifications
Microsoft Certified Professional (Active Directory)
Microsoft Certified Professional (Network Infrastructure)
CCNA (Cisco Certified Network Administration)