Premier Service Officer
Hsbc - United Arab Emirates
Total des années d'expérience :14 years, 10 Mois
ProvidehighqualitysalessupporttoateamofPWRMsmainlyfocusedongettingappointmentforPWRMsandsupportingPWRMsin servicing their clients
▪ ReducethetimespentonprocessandadministrativetasksbyPWRMtoincreasePWRM’scapacity
▪ Support PWRMs to manage client contact and service, including, in the absence of PWRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact
▪ ProvidesalessupporttoPWRMsincludingpreparingandcompletingsalesdocuments, managingdatainputandreportgeneration, and liaising with support functions to follow through client purchase process requirement.
Recruitment-centrallymanagedendtoendrecruitmentforthedepartment, coordinationwithexternalbusinesspartners/agenciesfor shortlisting profiles and conducting interviews
▪ NewJoinerOnboarding-Seamlessmanagementofemployeeonboarding, issuanceofcontracts, visaformalities, vettingetc.
▪ EmployeeData-Manageinternalsoftware/databasebyupdatingemployeeprofilewithaccuracy
▪ AttendanceandLeaveManagement-Monitoringandrecordingpayrolladditionsofemployees
▪ PerformanceManagement-MonthlyPerformanceReviewof100salesstaffalongwithDepartmentHeadandHR
▪ EmployeeReward&Engagement-Designedvariousactivitiestowardsteambuilding, funatwork, employeerecognition.
▪ Responsible for the investigation of Level 3 sanctions cases for clients, transactions or trade activity and determine if a case is a True match or false positive by following the Global Standard procedure for L3 Sanctions review.
▪ Ensure periodic reviews and on-going monitoring activity are conducted within the timescales.
▪ Identify and escalate the most significant and sensitive investigation to ensure appropriate prioritization, resourcing and investigative strategy.
Communicate to all key stakeholders the ongoing status of such investigations and the related mitigating actions.
▪ Responsible for the co-ordination and management of activities which includes management of name screening alerts, request for
information and production of management information or other activities as directed by the Alert Investigation Lead.
▪ Escalate all material risks, concerns and exposures that could result in breaches of law, regulation or policy.
Support Compliance and Business Management in meeting HSBC’s regulatory and Group requirements on Anti Money Laundering and Sanctions risk.
▪ Providing Compliance support and direction on the onboarding of SCC customers
▪ Providing guidance and direction to CMB RMs on the application and implementation of AML Compliance policies and procedures applicable
to CMB customers.
▪ Conducting periodic and new to bank reviews for SCC customers, and provide advisory for declassification of the SCC customers if required.
▪ Liaise with the GSD teams to ensure the profiles are submitted with the appropriate closure.
▪ Collate the various MI reports for the team and ensure accuracy at all times.
▪ Understanding Group, International and local regulatory requirements and recognition of AML, CTF risk
▪ Balancing Business opportunities and needs with complex regulatory requirements, local regulatory requirements with international standards and Group requirements
▪ Recognition of the AML priorities by business management.
▪ Adhere to Group Compliance FIM and HSBC Global Policy and Principles on Anti Money Laundering.
Developandmanageanindividualportfolioof400customers, earning100%ofeverycreditworthyclient'sbusiness.Maintainaconsistent high level of customer satisfaction and thus contribute positively to the image of the Bank.
▪ Proactivelycrosssellprofitablebankingproductsandprovidehighervalueinvestmentproducts, insuranceproducts, creditcards, assets, loans, liabilities and deposits to existing and new clients.
▪ Improvecustomerperceptionandservicestandardbymonitoringandreviewingproceduresandreducingnumberofprocessingerrors.
▪ Maintaincompliancetolegalandregulatoryframeworkforreducingoperational/reputationrisk.
ManageateamofRelationshipOfficers, set, agreeandmeasureannualtargetsincoordinationwithHeadofMarketing, provide professional advice, guidance, training & motivation to enhance their potential & capabilities to hold higher responsibilities, and conduct their performance reviews.
▪ Locatesorproposespotentialbusinessdealsbycontactingpotentialpartners;discoveringandexploringopportunities.
▪ Screenspotentialbusinessdealsbyanalyzingmarketstrategies, dealrequirements, potentialandfinancials, valuatingoptions, resolving
internal priorities.
▪ Developsnegotiatingstrategiesandpositionsbystudyingintegrationofnewventurewithcompanystrategiesandoperations, examining
risks and potentials, estimating partner’s needs and goals.
▪ Closesnewbusinessdealsbycoordinatingrequirements;developingandnegotiatingcontracts, integratingcontractrequirementswith
business operations.
▪ Protectsorganization'svaluebykeepinginformationconfidential.
▪ Updatesjobknowledgebyparticipatingineducationalopportunities, readingprofessionalpublications, maintainingpersonalnetworks,
participating in professional organizations. Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Manage a team of Relationship Officers, set, agree and measure annual targets in coordination with Head of Marketing, provide professional advice, guidance, training & motivation to enhance their potential & capabilities to hold higher responsibilities, and conduct their performance reviews.
Negotiate appropriate credit lines in conformity with the Firm's underwriting standards and risk adjusted targets after thorough analysis of information necessary for the preparation of a detailed credit proposal.
Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.
Ensure timely and accurate credit administrations through timely completion of annual reviews and regular monitoring of financials, covenants and other parameters within the review cycle.
Conduct account planning with Client Service Team Members & cross selling other products & services to corporate clients to ensure multi-product relationship and greater Share of wallet. Facilitating other lines of business in exploiting business opportunities through referrals.
Maintain & manage an assigned portfolio with existing Corporate clients to retain & grow their banking relationships in a profitable manner and in line with assigned business growth targets.
Identify, solicit and acquire new corporate clients in line with approved corporate strategies for Assets, Liabilities & Trade.
Maintain & manage an assigned portfolio with existing Corporate clients to retain & grow their banking relationships in a profitable manner and in line with assigned business growth targets.
Identify, solicit and acquire new corporate clients in line with approved corporate strategies for Assets, Liabilities & Trade.
Negotiate appropriate credit lines in conformity with the Bank's underwriting standards and risk adjusted targets after thorough analysis of information necessary for the preparation of a detailed credit proposal.
Conduct account planning with Client Service Team Members & cross selling other products & services to corporate clients to ensure multi-product relationship and greater Share of wallet. Facilitating other lines of business in exploiting business opportunities through referrals.
Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.
Ensure timely and accurate credit administrations through timely completion of annual reviews and regular monitoring of financials, covenants and other parameters within the review cycle.
Manage a team of Relationship Officers, set, agree and measure annual targets in coordination with Senior Relationship Manager/Head Corporate, provide professional advice, guidance, training & motivation to enhance their potential & capabilities to hold higher responsibilities, and conduct their performance reviews.
Keep abreast of developments in the local business environment to spot business opportunities. Contribute to the planning process in order to develop corporate business strategies.
Develop a strong level of local contacts with the local business and financial institutions community.
Develop and manage the individual portfolio of 400 customers, earning 100% of every credit worthy client's business.
Maintain a consistent high level of customer satisfaction and thus contribute positively to the image of the Bank.
Proactively cross sell profitable banking products and provide higher value investment products, insurance products, credit cards, assets, loans, liabilities and deposits to existing and new clients.
Improve customer perception and service standard by monitoring and reviewing procedures and reducing number of processing errors.
Maintain compliance to legal and regulatory framework for reducing operational/reputation risk.
BBA COMPLETED