عبدالرافع Rafeh

Provided technical end-user support across hardware, software, and network issues, ensuring minimal downtime and prompt resolution.
Configured and maintained network infrastructure, including routers, switches, firewalls, and wireless access points to ensure secure and stable connectivity.
Managed Active Directory users and groups, including account creation, password resets, and permissions configuration.
Administered and monitored Windows Server 2016, including user access, updates, and system performance optimization.
Performed and verified daily server backups to secure data and ensure business continuity.
Installed and configured new laptops, desktops, and related peripherals, including operating systems, drivers, and essential business software.
Collaborated with project teams to develop IT-related components of new project designs, ensuring smooth integration of systems and infrastructure.
Handled IT equipment procurement, from identifying technical specifications to coordinating with vendors and ensuring cost-effective purchasing.
Maintained and updated the IT inventory, ensuring accurate records of hardware/software assets, licenses, and warranty tracking.
Delivered Oracle Cloud end-user support, addressing technical queries, system navigation issues, and user onboarding.

• Collaborated with the IT team to assist in the implementation and testing of various IT projects.
• Coordinated ERP system implementations and provided technical support to users.
• Conducted training sessions for staff on ERP functionalities and troubleshooting techniques.
• Ensured the security and integrity of company data and systems.
• Documented and tracked support requests to ensure timely resolution and maintain records.
• Stayed updated with emerging IT trends and technologies to enhance IT services.

•Identified and analyzed areas for improvement in processes and procedures.
• Collaborated with cross-functional teams to implement process enhancements.
• Maintained comprehensive documentation of process workflows and changes.
• Ensured data accuracy and integrity in process management systems.