Account Value Management Team Member
Zain - Jordan
مجموع سنوات الخبرة :8 years, 0 أشهر
• Comparative behavioral analysis of subscribers and designing suitable offers for the aim of cross-selling &
upselling.
• Focused analysis on certain subscribers’ behavior to enhance retention and reduce churn.
• Behavioral and spending analysis on accounts to design, implement, and monitor campaigns to enhance
upgrade behavior and decline any existing or potential downgrade behavior.
• AVM-centric digitization strategies research.
• Recurrent research and monitoring on competitors’ products.
• Regular monitoring on any active AVM activities to ensure success.
• Designing and monitoring of behavior KPIs, daily, monthly, and quarterly.
• Implementing, monitoring, and leading Telesales-based campaigns, which includes:
o Whitelisting/blacklisting subscribers based on eligibility criteria.
o Product presentation for pitch assistance.
o Daily performance monitoring.
• Increased revenue by ~50% through upselling & cross-selling.
• Improved profit through retaining accounts.
• Account Budgeting & Planning.
• Ran digital click campaigns and leveraged profitability through analytics
• Supported Marketing team by various analytical reports, including campaigns evaluation and geographic
market scanning.
• Supported Sales & Aftersales teams by various analytical reports.
• Leverage marketing cost efficiency through analytics by providing insights on targeting profiles, places,
and timing for Digital Marketing campaigns.
• Continuous tracking on Sales counts and values to enhance trends and minimize drops.
• Delivered various reports of sales activities and analytics.
• Increased work efficiency by automating frequent reports.
• Handled inbound/outbound phone calls.