Network & System Administration – Engineer
ASPIRE SYSTEMS (India) Pvt Ltd
Total years of experience :17 years, 0 Months
• Working on all Severity 1 tickets and providing the solutions.
• Taking care of SR - Service Request tickets from the customer end and resolving the request.
• Providing up to date SR tracker update to the M
• Up gradation on the VMware servers by the change request.
• Disk expansion on VM servers and Physical machines.
• Preparing DPP for the reappearing issues.
• Coordinating with the application team and troubleshooting to fix their issue.
• Working in RFS activity for the new project.
• Coordination with Application team, DC in charge on the remote site for hardware issue.
• Pre and post validation of server health check on patching servers.
• Coordination with Storage team for extending the Drive space problem.
• Handling escalation issues and coordinating with clients.
• Post validation audit on newly built servers.
• Taking care of weekly on call support on Saturday & Sundays.
• Taking care of all the server of Development, Staging & Production servers in local and onsite
• Coordinating and working along with Regional support team and local vendors to troubleshoot and fix various models of Servers and Storage infrastructure.
• Implementation and managing all the VM servers in local & onsite.
• Maintaining & Monitoring the website performance in IIS.
• Monitoring & Troubleshooting the Disk usage on all the servers.
• Monitoring & Troubleshooting the DB’s related issues.
• Maintaining and Managing Daily SQL Database Backup and Restoration.
• Consolidation of existing servers to Virtual server
• Create snapshot of virtual machines, Restore virtual machines on staging servers and coordinating with the development team for better usage of application.
• Create virtual networks and virtual NICs.
• Periodic DAT updating in all Workstation and Servers using EPO server
• Monthly maintenance of latest windows security patches
• Managing and maintaining the centralized common shares of CTS.
• Creation of shares and providing necessary permission
• Trouble shooting all types of share related calls.
• Creation & Restoration of Database in SQL
• Providing credential to the user for accessing SQL DB in the server
• Maintaining the DB’s data and log files growth.
• Monitoring & Troubleshooting the DB’s related issues.
• Maintaining and Managing Daily SQL Database Backup and Restoration.
• Troubleshooting server threshold performance
• Handling FTP & SFTP - Creation of account, where user can able to Transfer the files from different location.
• Coordinating with Technical Team (Developers) for migration of website (IIS) during maintenance schedule.
• Leading a Team to Manage Total IT Infrastructure of DC
• Provides support for the Production issues / Development issues
• Consolidation of existing servers to Virtual Platform
• Managing 600 Virtual machines hosted across 30 ESX Server.
• P2V, V2V migrations, cloning, template Maintaining inventory of all Systems, Network equipments and connectivity, IP range and link details.
• Create snapshot of virtual machines and Restore virtual machines
• Server monitoring and routine Health check using SCOM
• Managing the shifts, allocation of resources and Vendor Co-ordination
• Documentation and preparation of server performance using SCOM Console
• Server Building (ILO), configuring & Installation.
• Track incidents and Generating Monthly reports
• Managing the shifts, allocation of resources and Vendor Co-ordination
• Maintaining the DHCP servers for Reservation of IP’s
• Maintaining Server inventories and updating to Management
• Established technical infrastructure requirements, including servers, workstations, and networking
• Distribution of various software packages, Patch Management, Asset Management.
• User rights and ID Management in AD
• Allocating Quota creation in File Server
• Resolution of Service Tickets using Altris tool
• Worked with Quality Team in NICE recording tools for monitoring voice calls
• Responsible for Hardware & Network Troubleshooting
• Installation and Troubleshooting of Operating systems and Application software’s.
• Handling Avaya IP phones
• Giving support to various internet tools.
• Deploying OS images to client/user pc’s through Symantec ghost cast server.
• Asset Management, Vendor Management and Handling Incidence Activities.
Qualification: Electronic and communication Engineering