عبد Chaudhary

• Built and managed multiple e-commerce operations across Amazon, Noon, Trendyol, eBay, and
Shopify by executing product research, listing optimization, PPC campaigns, and customer
support workflows that scaled revenue for client accounts by an average of 40%.
• Conducted in-depth marketplace analytics and competitor research, identifying high-demand
product niches and implementing listing strategies that improved organic ranking and
visibility by 60% for managed accounts.
• Streamlined order fulfillment and returns management processes, achieving a 99% order
accuracy rate and reducing customer complaint resolution time by 35% through structured
SOPs.

• Directed daily business operations across finance, procurement, and customer service
functions, maintaining 100% compliance with internal standards and reducing operational
delays by 30% through structured workflow planning.
• Owned full-cycle accounting including budgeting, bookkeeping, financial reporting, and
variance analysis, providing leadership with real-time financial visibility and enabling data
backed decisions that improved cost efficiency by 20%.
• Supervised a cross-functional team of operations and customer service staff, implementing
performance review cycles and accountability structures that improved team productivity by
25% over 12 months.
• Designed and enforced inventory control procedures, tracking procurement and stock levels to
eliminate shortages, reduce waste by 15%, and sustain uninterrupted service delivery.
• Coordinated maintenance scheduling, vendor management, and facility operations, cutting
unplanned downtime by 40% through proactive planning and supplier coordination.

• Led global e-commerce operations across multiple international marketplaces, overseeing
product listings, sales pipelines, and order fulfillment workflows that increased online revenue
by 35% within six months.
• Managed marketplace accounts on Trendyol, Amazon, and eBay by optimizing listings through
keyword-rich content, competitive pricing, and A/B-tested visuals, resulting in a 45%
improvement in conversion rate.
• Built and maintained a real-time sales reporting dashboard, enabling the leadership team to
identify performance gaps and respond with targeted promotional strategies, improving
monthly sales targets hit-rate by 30%.
• Streamlined inventory management processes by implementing structured replenishment
cycles, reducing stockout incidents by 50% and improving order fulfillment accuracy to 98%.

• Managed front-line customer service and sales operations for a telecom franchise, handling
account support, device sales, and daily transaction reporting with zero error tolerance,
achieving 98% customer satisfaction scores.
• Consistently met and exceeded individual sales targets by 20% through proactive upselling,
product knowledge, and relationship-driven customer engagement.
• Generated and submitted accurate daily operational reports to area management, enabling
timely visibility into store-level KPIs and supporting regional performance reviews.