Cisco Voice Network Engineer
TECHNOSOFT
مجموع سنوات الخبرة :2 years, 1 أشهر
2.5 Years of Experience in Cisco IP Telephony (VOIP)
Organization: TECHNOSOFT, Bangalore.
Designation: Cisco Voice Network Engineer
Duration: November 2011 to till date.
Job Responsibilities
• Troubleshooting and providing support of Cisco IPT for various clients.
• Moving, Adding and Deleting Extensions.
• Configuration of user features such as speed dial, call forwarding, transfer, call park, call pickup, call forward all, Extension mobility.
• Troubleshooting of IP Phone registration issues.
• Configuration of Voice Interfaces: FXS, FXO, ISDN E1/T1.
• Attending daily status report and incident management calls.
• Management of Voice mail users.
• Configuration of SRST and call signaling protocols on Voice Gateways.
• Configuration of CME (Call Manager Express) on Cisco routers.
• Monitoring and troubleshooting of Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323, MGCP, and SCCP.
• Configuration of Extension mobility.
• Class of Service using Partitions and CSS.
• Configuration of VLAN
Technical Skills
• Configuration of various features in Cisco Unified Communications Manager (CUCM 6.x, 7.x, 8.x) and CME
• Configuration and management of Cisco Unity Express (CUE) and Cisco Unity Connection (CUC)
• Configuration of Voice Gateways and SRST
• Bulk Administration (BAT) of IP Phones and IP Communicator.
• Configuring Call Manager User Features and Services
• Configuration of Cisco IP Phones and third party SIP phones
• Configuration of Media resources
• Configuration of Extension Mobility
• Configuring and troubleshooting of PRI (E1 and T1), BRI, ISDN BRI, T1/E1 CAS and FX trunks
• Class of Service and Class of restriction
• Integrating Unity Connection and Unity Express with CUCM
• Understanding of various call control protocols like MGCP, H323, SIP and SCCP
• Configuring DSP resource for various application
• Configuration of Music On Hold (MOH) Resources and Transcoder resources.
• Configuration of Conference Bridge
• Extensive knowledge of installing advanced configurations on Cisco Call Manager platforms
• Configuring Voice Mail and Class of Service for subscribers
• Hands on experience on Call Admission Control
• Configuration of Call Manager express (CME) on Cisco routers.
• Device Pool, Region, Location.
• Phone Button Template, Soft key Template.
• User Features such as Speed dial, Call forwarding, Call Park.
• Configuration of VoIP & POTS dial-peers, Route patterns, Route lists, Hunt Lists.
• Translations pattern, Transformations mask.
• Partitions, Calling Search Spaces (CSS)
• Survival Remote Site Telephony (SRST)
• Configuration of LAN & WAN