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Abdul Wadood Khan, Customer Development Executive

Abdul Wadood Khan

Customer Development Executive·Unilever

United Arab Emirates

Master's degree, Master of business economics

Work experience

Total years of experience: 8 years, 7 months

Customer Development Executive

August 2023 - Present

Unilever

Abu Dhabi, United Arab Emirates

August 2023 - Present

A) Initiate and follow up with prospective clients using sales methods such as cold calling, visiting and delivering presentations to generate sales.
B) Built and maintained key accounts in hotels, restaurants, cafes.
C) Work closely with the marketing team for promotional strategies and marketing materials to
increase product visibility and drive sales.
D) Responsible for achieving volume and value targets and introduce new product listings with customers.
E) Collaborate with Supply Chain, Finance, and Customer Support to ensure high customer service levels.
F) Ensure payments are collected as per agreed terms and follow up on overdue payments to avoid bad debts.
G) Ensure BDA are executed and documented accurately to avoid misunderstandings or disagreements.

Company industry:
FMCG
Job role:
Sales

Sales Executive

May 2022 - July 2023

National Food Products Company

Abu Dhabi, United Arab Emirates

May 2022 - July 2023

A) Achieve distribution and monthly sales volume, value and wastage targets.
B) Ensured smooth execution of customer contracts by closely reviewing terms and conditions, coordinating with relevant teams, and addressing any issues that arise promptly to maintain strong customer relationships.
C) Developed and implemented strategies to achieve revenue targets and increase market share in specific product categories. Monitor sales performance, analyze data and make data-driven
recommendations to optimize sales efforts.
D) Ensured routes have correct product quantity and mix to service outlets according to company's must-stock list.
E) Review daily service levels and sales performance against agreed route plan with salesmen.
F) Ensured up-to-date route plans for all sales routes under supervision.
G) Continuously update and maintain customer data integrity.
H) Investigate and control non-compliance with company policies and standards.
I) Ensured correct visibility and display of products in outlets as per company standards.
J) Ensured salesmen reconcile van stocks and cash deposits daily.

Company industry:
FMCG
Job role:
Sales

Sales Executive

September 2019 - April 2022

IFFCO Group

Abu Dhabi, United Arab Emirates

September 2019 - April 2022

a) Manage B2B business development and execution of budgeted sales, expansion of product range and customer base.
b) Build and maintain key accounts in hotels, restaurants, café and supermarkets.
c) Ensure the contractual counterparts are executed with the customers flawlessly.
d) Responsible for achieving the value and volume targets by category.
e) Working closely with the trade marketing to introduce new product listing with customers.
f) Working closely with Supply chain, Category, Finance, Trade Marketing, and COPT to ensure high customer service level.
g) Initiate and follow-up on prospect clients.
h) Execute channel wise, category wise business plan.
i) Ensure account receivables are collected on time. Be aware of customers financial health to prevent bad debts.
j) Responsible for achieving monthly, quarterly and yearly sales target for both value and volume.
k) Present actionable information and insights to management.

Company industry:
FMCG
Job role:
Sales

Business Development Executive

August 2018 - April 2019

Udaan.com

Lucknow, India

August 2018 - April 2019

a) Generate leads and identify decision maker within targeted leads and initiate sales process.
b) Manage time and work flow and create effective customer meeting plans.
c) To do proper Geo tagging for credit approval.
d) Building productive long lasting relationship with current and potential customers.
e) Ensuring high class service delivery and handling customer’s grievances.
f) Collaborating with leadership to secure, retain and grow customer base.
g) Increase ABS (Average Buyer Spend) and AOV (Average Order Value) of assigned Leads.
h) Be an interface between the customer and support team to ensure that customer receives best possible services from the company.
i) Collaborating with management on sales goals, planning and forecasting.
j) Adherence to sales processes and requirements. Achievement of daily, monthly and quarterly targets.
k) Creating and maintaining database of customers in Lead Squared.

Company industry:
Internet & E-commerce
Job role:
Sales

Sales Officer

July 2017 - July 2018

Wholesalebox Internet Pvt Ltd

Lucknow, India

July 2017 - July 2018

a) Generate sale using customer sales methods. (Visiting retail outlets, cold calling, and presentation.)
b) Forecast sales, Develop sales strategies and evaluate their effectiveness.
c) Covered 300 plus retail outlets and started over 100 plus active accounts within the assigned territory.
d) Timely payment collection, assess credit worthiness and documents of customers for credit facility.
e) Evaluate customer’s skills, needs and build productive long lasting relationship.
f) Meet personal and team sales targets.
g) Maintain and expand customer database within the assigned territory.
h) Report and provide feedback to management about competition and different requirements.

Company industry:
Internet & E-commerce
Job role:
Sales

Education

University of Lucknow

May 2017

May 2017

Master's degree, Master of business economics

India

GPA (percentage): 66%

GPA (percentage): 66%

The Course is 2 year full time management course focused on both business management and economics.

University of Lucknow

May 2013

May 2013

Bachelor's degree, Bachelor of commerce

India

GPA (percentage): 49%

GPA (percentage): 49%

Bachelor of commerce

Skills

Sales and Distribution
Expert
Sales and Distribution
Expert
Team Handling
Expert
Team Handling
Expert
Customer Service
Expert
Customer Service
Expert
Business Development
Expert
Business Development
Expert
Negotiation
Expert
Negotiation
Expert
Interpersonal
Expert
Interpersonal
Expert
Communication
Expert
Communication
Expert
Networking
Expert
Networking
Expert
Team management
Expert
Team management
Expert
Customer service
Expert
Customer service
Expert
Negotiation
Expert
Negotiation
Expert
Market research
Intermediate
Market research
Intermediate
Leadership
Expert
Leadership
Expert
Advance Excel
Expert
Advance Excel
Expert
problem solving
Expert
problem solving
Expert
Sales Management
Expert
Sales Management
Expert
Business Development
Expert
Business Development
Expert
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Management
Expert
Management
Expert
Sales and Distribution
Expert
Sales and Distribution
Expert
Team Handling
Expert
Team Handling
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert
Hindi
Expert
Urdu
Expert

Training and Certifications

Training
Advance Excel
AAA
Aug 2019

Hobbies

  • Reading
  • Football
  • Learning languages
  • Listening to music
  • Photography
  • Traveling
  • Cricket