Motor Claims Officer
Gulf General Cooperative Insurance Company
مجموع سنوات الخبرة :7 years, 0 أشهر
Manage, prepare and assess claims.
Ensure claims are settled in accordance with policy and company guidelines.
Promptly advise clients of decisions regarding claims.
Collecting accurate information and documents to proceed with a claim.
Analysing a claim made by a policymaker.
Monitoring the progress of a claim.
Investigating potentially fraudulent claims.
Ensuring fair settlement of a valid claim.
Taking new claims (First Notification of Loss).
Monitoring the progress of a claim.
Accessing databases and information systems to obtain details.
Taking statements from clients and witnesses for official records.
Processing forms received from clients.
Advising customers regarding their cover.
Offering products and services according to their needs and requirements.
Dealing with car accidents and taking the initial accident details.
Taking pictures of the accident personally (if car is available near to office).
Speaking to any witnesses over the phone at the time of an accident.
Liaising with policyholders, insurance companies and other third-party stakeholders to ensure swift settlement of the claims.
Requesting and investigating statements, sketches, police reports, vehicle repair documentation and various other supporting evidence to settle a claim.
Sending notification/progress letters to clients regarding their claim.
Assessing each claim individually for fraud and consequently reporting any bogus/scam claims to the Claims Manager for further action.
Resolving and negotiating any liability and cost issues with third parties.
Liaising with third-party insurance companies and garages to authorise repairs and credit hire and subsequently monitoring each stage of the repairs or hire.
Scanning, photocopying, faxing and emailing documents.
Ensuring proper data protection, bookkeeping and data entry procedures are followed when handling personal information.
Building relationships with loss adjusters, forensic accountants, and solicitors, as well as other legal/claims professionals.
Ensuring the customer is treated fairly & that the customer receives excellent service in accordance with industry and company guidelines.
Handling any complaints associated with a claim.
Involvement in loss adjusting activities and in legal discussions relating to settlement.
Bachelor's degree in Computer Science From KARACHI UNIVERSITY.