Operations Team Leader
ToYou
Total des années d'expérience :10 years, 4 Mois
Create staff schedules-
Follow up on work problems and find solutions-
Coordination of employee Vacations-
Balancing the requirements of management and employees
Follow up attendance and departure of staff-
Organizing the agents and distributing them tasks-
Solve bad reviews received on social media-
Drive agent to accomplish targets and achieve KPIs provided by upper management.
Communicate with both customers and vendors (restaurants) to make sure the company goals and customers' needs are met. And build a winning two sided relationship.
Acting as a team leader and direct the teams in the ground.
Supervise teams and make sure all tasks are being followed in a timely manner,
• Meet/Greet clients and satisfy their needs.
• Meeting the sales target.
• Settlement of Financial Payments through ORACLE.
• Marketing of products and available offers.
• Worked with teams to achieve the planned target and to solve/improve occurring issues.
- Determines eligibility by comparing client information to requirements.
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Establishes policies by entering client information; confirming pricing.
- Problem solving skills and help to achieve good level of customer satisfaction.
- Informs clients by explaining PROCEDURES; answering questions; providing information.
- Accomplishes sales and organization mission by completing related results as needed.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.