Team manager
Shahqat Albnuan For Trading
مجموع سنوات الخبرة :13 years, 4 أشهر
• Improve the team and facilitate the communication among the members of team. • Creating sense of ownership within the employees and resolving employee issues whenever needed. • look constantly for development as well as continuous improvement for the entire team. • Provide periodic reports to superiors and update them about current status of business operation.
Job Role: Management Overall Responsibilities: • Assists in the development and implementation of marketing plans as needed. • Provides timely feedback to senior management regarding performance • Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. • Responsible for New Business Development via prospecting, qualifying, selling and closing software solutions / services and products. • Manage client relationship through all phases of the sales cycle. • Provide a consultative solutions sales process to prospects. • Conducts one-on-one and group sales presentations. • Provide account management to an existing customers • Responsible for tracking customer information, forecasts and reports • Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads in our system • Create, monitor and review procedures that are implemented to attain efficient and effective day-to-day operations; develop standard operating procedures/ workflows to ensure adequacy in meeting call center objectives • Manages call center setup; making sure all requirements, facilities and resources are available on time needed to meet deadlines; this requires alignments with all related departments. Develop performance reports in order to assure tracking of departmental key performance indicators and provide profound analysis for data concerning the call center operations/customers. • Collaborate with Call Center Manager and WFM manager to develop agent schedules that support the forecasted calls Customer Service Team Manager.
• Improve the team and facilitate the communication among the members of team.
• Creating sense of ownership within the employees and resolving employee issues whenever needed.
• look constantly for development as well as continuous improvement for the entire team.
• Provide periodic reports to superiors and update them about current status of business operation.
• Maintain an up-to-date customer database and followe up on customer orders to execute orders in a timely manner.
• Manage different teams of customer service agents on weekly basis.
• enhance product knowledge of staff through discussions/ demonstration.
• Monitor team performance and motivate them to achieve targets whilst maintaining superior customer service standards.