application support engineer
2P- Perfect Presentation
Total des années d'expérience :2 years, 6 Mois
* Provide technical support for company's applications.
* Responding to customers and provide technical support.
* Follow up on technical support tickets.
* Communicate with service providers and other parties to solve problems and services registration.
* Monitoring and reporting application incidents and contributing to solve the issues.
* Follow up the monitoring systems and report any problem or unexpected behavior.
* Review application records regularly.
* Sharing technical information with other departments.
* Preparing and sending technical documents to clients.
* Working to solve products/services problems by clarifying the customer's complaint, determining the cause of the problem, then selecting and explaining the best solutions to the problem and follow-up to ensure a solution.
* Reporting regularly to the direct manager.
* Apply the regulators' controls and follow the company's policies and related procedures.
* Apply/review relevant best practices in implementation and operation.
* Comply with service level agreements for cases of support for departments and projects.
- Manage the daily operations of the information technology department in accordance with policies and technical specifications.
- Operate systems, programs, and services, manage the backup and archive system.
- Replace old servers and migrate systems to new servers bundled and installed.
- Document, test, implement, integrate, or modify information technology systems.
- Oversee server performance to ensure operational efficiency.
- Troubleshoot faults within the system and address them during routine maintenance.
- Coordinate and follow up on the resolution of outstanding incidents.
- Implement security measures to ensure that systems or networks are not hacked.
- Conduct the development and update of the infrastructure for all systems and firmware.
- Evaluate new applications and obtain permits or licenses to generalize the use of applications based on the results of the evaluation.
- Maintain detailed knowledge of new systems as they are implemented.
- Provide accurate information about information technology products or services.
- Cooperate with team members to ensure efficiency and effectiveness and to provide work of the highest quality.
- Develop information technology training packages to facilitate knowledge transfer to employees.
- Perform various technical tasks on programs such as Opera Qems and Sky Horizon.
- Change the access point for more than 1, 500 rooms.
- Install an advanced technical system for meetings and conferences.
- Submit periodic reports to the officials.
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