عبدالعزيز الملحم

• Build and nurture long-term relationships with clients and agents both within and outside the kingdom by
leveraging strong interpersonal skills to ensure client satisfaction.
• Drive market share growth by identifying new business opportunities and expanding client portfolios.
• Support financial operations by preparing proposals, processing invoice requests, and handling vendor
registrations.
• Conduct regular market analysis to assess customer needs and tailor solutions that align with market trends.
• Manage and maintain accurate and up-to-date client records including renewals and updates to prevent service
disruptions.
• Assist with operational HR functions, including employee documentation, compliance, and smooth onboarding.
• Collaborate cross-functionally with internal teams to develop and execute client-focused strategies that contribute
to business expansion.
• Play a key role in ensuring all contracts and agreements comply with internal policies and external regulations.
• Increase revenue by identifying upselling and cross-selling opportunities to grow the client portfolio.
• Organize and lead regular client meetings to assess needs, review performance, and provide recommendations for
process improvements.
• Utilize strong communication skills to negotiate favorable contract negotiations and terms for both the client and
the company.
• Track and review account performance metrics to provide detailed reports and insights to senior management.
• Oversee the onboarding and training for new clients and ensure accurate records, updates, contracts, and service
agreements.
• Serve as the primary point of contact for client inquiries, troubleshooting issues and providing timely solutions to
enhance the customer satisfaction and retention.