عبد العزيز الناجم

I am responsible for assisting the director of eservices department with various initiatives and objectives, through supervising all aspects of portfolio development; via emerging management procedures and controls, direct program & project managers, and monitor and reporting progress.

The primary responsibilities tend to be the following:
• Work with the Director to sustain and grow programs and projects.
• Manage administrative functions to ensure smooth and efficient operations of the department.
• Support the department’s strategic alliances and partnership.
• Ensure performance objectives and aims are met and set.
• Fulfill duties delegated by director.
• Attend and preside over meetings.
• Participate in strategic planning in order to set and achieve the business goals.
• Represent the organization to the key stakeholders and business partner.
• Delegate duties
• Hire and train staff.
• Innovate and Market
• Solve Problems and Make Decisions
• Set Priorities and Focus on Key Tasks

Working as Program Manager in the e-services department at the ministry of commerce & Industry, I am responsible for:
• Developing the project/program management methodology
• Developing and enforcing Standardized project templates.
• Participating in Business Development & developing the department business processes.
• Devoting a lot of my time managing the dependencies between projects and coordinating the e-Services business process interdependencies.
• Prioritizing which of the e-Services to be developed.
• Acting as a Senior Business Analyst in the most of our projects in order to:
• Document As-Is processes,
• Define the basis of “To-Be” processes.
• Re-Engineer the processes by defining remedies and alternative scenarios.
• Work towards the approval of the new “to-be” processes from the stakeholders.
• Acting as a Senior Project Manager with the purpose of:
• Generating & maintaining e-services project plan that communicates tasks, resource allocation & milestone dates.
• Coordinating e-services delivery of production releases that meet usability & quality assurance standards.


Achievements
• Managed the implementation of e-contract service which allows the client to create his/her company’s contract online (http://e.mci.gov.sa/ECS/ ).
• Managed the adoption of a distinct electronic portal for Real State Contributions Committee (http://e.mci.gov.sa/ECC/ ).
• Managed the implementation of the Back Log Project which aims to archive more than 20.000.000 official documents in the MCI.
• Managed the adoption of a new website for Off- Plan Sales Department (http://mci.gov.sa/osc )

As a project manager, My role aims to oversee the implementation of the projects on a daily basis with regard to time, budget and quality, identify opportunities to generate incremental revenue through client services, demonstrate leadership in all aspects of project and client interactions including quality assurance and client satisfaction.

Achievements
• Managed the implementation of two Arabic websites that aimed to be an internal and external interface for two different departments in Riyadh Municipality:
o Public Administration for Studies and Designs
(http://www.sd.alriyadh.gov.sa)
o General Department of Operation and Maintenance (http://www.gdom.alriyadh.gov.sa/home.aspx)
• Manage the adoption of a distinct electronic portal for the Municipal Council in Riyadh in Saudi Arabia (www.rmc.gov.sa).
• Manage the development of a web portal for Prince Sultan’s Center for Heart Diseases in Al-Ahsa ( http://www.pscch.med.sa/).
• Manage the adoption of a system that included a variety of questions and electronic tests, for the National Center for Assessment in Higher Education. (http://www.qeyas.com)
• Manage the building of Advanced Infrastructure Services, along with a collaboration portal for the General Directorate of Military Medical Services (GDMMS)