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Abdulaziz Alrouji, Senior Site Reliability Engineer Lead

Abdulaziz Alrouji

Senior Site Reliability Engineer Lead·Lean Business Services

Saudi Arabia

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 8 years, 6 months

Senior Site Reliability Engineer Lead

October 2024 - Present

Lean Business Services

Riyadh, Saudi Arabia

October 2024 - Present

Ensures service reliability by monitoring system health, availability, and latency, quickly
addressing issues
Develop monitoring tools and alerts for performance visibility
Analyzes post-incident data to implement preventive actions
Automates routine tasks, improving operational efficiency
Oversees capacity planning and resource allocation to support scalability
Partners with development teams to deploy reliable, high-performance features
Applies a structured approach to problem-solving, demonstrating strong
communication and accountability
Ensures compliance with information security policies
Manages backup and disaster recovery (DR) processes for clusters
Company industry:
IT Services
Job role:
Information Technology

Site Reliability Engineer Lead

August 2024 - October 2024

Lean Business Services

Riyadh, Saudi Arabia

August 2024 - October 2024

Established and monitored SLOS and SLAs, driving reliability improvements and
aligning with business requirements for system availability
Proactively managed system reliability and optimized infrastructure to support high-
performance applications
Collaborated with teams to introduce monitoring and alerting tools, setting a
foundation for robust visibility and responsiveness
Facilitated capacity planning and ensured operational procedures were aligned with
security and compliance standards
Company industry:
IT Services

Applications Support Lead

August 2022 - August 2024

Lean Business Services

Riyadh, Saudi Arabia

August 2022 - August 2024

Led a team of support analysts, providing mentorship and fostering a culture of
continuous improvement
Ensured consistent application support, including prompt incident resolution and
thorough troubleshooting across applications
Conducted pre-delivery checks and quality assurance, minimizing post-deployment
issues and maximizing system reliability
Coordinated production monitoring and maintenance tasks, proactively identifying
potential issues to prevent disruptions
Company industry:
IT Services

Senior Command Center

February 2022 - August 2022

STCPAY

Riyadh, Saudi Arabia

February 2022 - August 2022

Monitored and managed STCpay's digital payment systems, ensuring secure and stable
transaction processing
Coordinated incident responses, collaborating with various teams to resolve issues
swiftly
Analyzed system performance data to identify potential risks and supported preventive
measures to mitigate them
Company industry:
Banking

Production Support

October 2020 - February 2022

SDAIA

Riyadh, Saudi Arabia

October 2020 - February 2022

Investigated and resolved escalated production issues, enhancing system reliability
Managed system changes and integrations, ensuring smooth transitions for users
Created SQL-based reports for root cause analysis and provided data-driven insights
for management
Company industry:
IT Services

Service Desk Senior

May 2020 - September 2020

Saudi Central Bank

Riyadh, Saudi Arabia

May 2020 - September 2020

Provided immediate technical support for network, hardware, and applications,
addressing service requests efficiently
Documented and escalated unresolved issues, ensuring rapid and effective solutions
Company industry:
Financial Services

Service Desk Analyst

July 2019 - May 2020

Technology Control Company

Riyadh, Saudi Arabia

July 2019 - May 2020

Delivered support for SEMATI, E-VISA, and IAM systems, ensuring timely resolution of
incidents
Developed Power BI dashboards for improved incident tracking and enhanced team
workflow efficiency
Company industry:
IT Services

Field Engineer

March 2018 - July 2019

SITA

Riyadh, Saudi Arabia

March 2018 - July 2019

Provided network troubleshooting and airline application support, ensuring smooth
airport operations
Maintained workstations and supervise monthly maintenance, upholding operational
consistency
Managed device inventory, reducing equipment downtime through quality checks
Company industry:
IT Services

Computer Engineer

December 2017 - March 2018

Zakat, Tax and Customs Authority

Riyadh, Saudi Arabia

December 2017 - March 2018

Offered on-site and remote support for network, hardware, and software issues,
ensuring stable operations
Resolved incidents and conducted troubleshooting, maintaining an effective delivery
service
Company industry:
Public Administration

Education

Qassim University

May 2017

May 2017

Bachelor's degree, Computer Engineering

Saudi Arabia

GPA (point): 2.63 out of 5

GPA (point): 2.63 out of 5

Qassim University

May 2017

May 2017

Bachelor's degree, Bachelor's in computer engineering

Saudi Arabia

Skills

Electronic
Beginner
Electronic
Beginner
ITIL
Intermediate
ITIL
Intermediate
HTML
Beginner
HTML
Beginner
Wireshark
Beginner
Wireshark
Beginner
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
NETWORK TROUBLESHOOTING
Expert
NETWORK TROUBLESHOOTING
Expert
QUALITY ASSURANCE
Expert
QUALITY ASSURANCE
Expert
MENTORSHIP
Expert
MENTORSHIP
Expert
ROOT CAUSE ANALYSIS
Expert
ROOT CAUSE ANALYSIS
Expert
RELIABILITY
Expert
RELIABILITY
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
SQL (PROGRAMMING LANGUAGE)
Expert
SQL (PROGRAMMING LANGUAGE)
Expert
WORKSTATIONS
Expert
WORKSTATIONS
Expert
Network
Intermediate
Network
Intermediate
Microsoft office
Expert
Microsoft office
Expert
Teamwork
Expert
Teamwork
Expert
Programming Languages
Beginner
Programming Languages
Beginner
Wireless and mobile networks
Beginner
Wireless and mobile networks
Beginner
Technical support
Expert
Technical support
Expert
CSS
Beginner
CSS
Beginner
java
Beginner
java
Beginner
Linux
Intermediate
Linux
Intermediate
windows server
Beginner
windows server
Beginner
Kubernetes
Expert
Kubernetes
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
Splunk Fundamentals
Jun 2020
Show credentials
Data-Driven Network Security Essentials
Jan 2020
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Qualys Certified Specialist - Vulnerability Management
Jan 2020
Show credentials
Security+
May 2020
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NSE2 Network Security Associate
Jan 2020 - Jan 2020
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NSE 1 Network Security Associate
Jan 2020 - Jan 2020
Show credentials
ITIL v4 foundation Certificate in IT Service Management
Sep 2018
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Cisco Certified Network Associate Routing & Switching CCNA
Feb 2020
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Training
Packet Analysis and Ethical Hacking by Wireshark
udemy
Jul 2020
Show credentials
Risk Management Professional RMP
Project Champions Group
May 2020
Show credentials
Windows Server 2016
Abad
Sep 2019