Relationship Manager
بنك الرياض
Total years of experience :8 years, 5 Months
Maintains a detailed and current understanding of the industry; (at SME & Micro Banking, current market structures; regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated
• Follow-up segment performance: by extracting monthly report
o Number of clients
o Number of products
o Number of inactive clients.
o Financing products for MSME
• Follow up segment deposits and withdrawals: by requesting daily
weekly and monthly reports to track the financial movement and coordinate with area managers to follow up with branch managers.
• Organizing training courses for corporate products.
• Analyze and provide relevant feedback on competitor products and services.
• Handles the exceptions in terms of any products queries and support that cannot be processed to ensure that the needed action is executed.
• Analyze provided products penetration with the market
• Review opportunities and specific customers’ requests to ensure excellent customer service and customer experience
• Facilitate training programs to enhance knowledge and Increase sales of SME Product to the Retail Banking teams, branch staff and sales teams on SME and Micro Banking Products.
• Coordinate with other departments to reach the overall target
• Supporting Cash Management Sales Managers
• Prepare proposals
• Supporting clients
• Product development
• Day to day operations of e-services
• Conducting annual reviews
• Cash Management clients follow up
• Converting active manual customers to Electronic Channels.
• Training assistance
• Undertaking complex and non-routine operational activities
• Preparing reports, metrics and summaries
• Performing any other activity assigned by the Sales Regional Manager
Managing and distributing information within an office. This generally includes answering phones, taking memos and maintaining files. Also, engage in planning according to the needs of the company
Broker assistant Contract completion, tour scheduling, property research, customer appointments. Property Management lease management, maintenance scheduling, vendor management. Prepared real estate contract packages for brokers.
This program focused on integrating computer-based information technology solutions and business processes to solve business problems and exploit business opportunities. in addition, the school provided an access to a wide array of contemporary software tools and systems related to Microsoft corporation and SAP.