IT Transformation – Technical Business Analysis Manager
Etihad Etisalat (Mobily)
مجموع سنوات الخبرة :13 years, 7 أشهر
Designation Chronology:
• January 2015 - Present, IT Transformation - Technical Business Analysis Manager
• January 2013 - January 2015, IT - Senior Business Analyst
Key Responsibilities as IT Transformation - Technical Business Analysis Manager:
• Enhancing client satisfaction by rendering cost effective and agile services.
• Rendering support to organizational business requirements for enhancing operational efficiency.
• Streamlining operations and optimizing resource utilization by merging existing IT systems.
• Maintaining updated knowledge of industry and technological trends for aligning with new business processes or altering systems.
• Planning and coordinating business analysis aspects related to developing IT projects.
• Spearheading day to day activities of the department. Presenting various status reports to the senior leadership team during management reviews and other related activities to enable effective decision making.
Key Responsibilities as IT - Senior Business Analyst:
• Identified and evaluated organizational business requirements to align with deliverables.
• Defined organizational policies and market strategies. Standardized organizational workflows to streamline operations.
• Assessed and implemented business rules aligned to technical systems.
• Participated in day to day functioning of IT, marketing and finance.
• Maintained updated user documentation of software applications and related business processes.
• Interacted with vendors for evaluating business or technical requirements, designing system solutions.
• Managed change requests post discussion with stakeholders.
• Planned and implemented UAT for various enhancements, modifications and version updates.
Key Responsibilities :
• Evaluated core business processes for designing or upgrading systems for enhancing operational efficiency.
• Prepared business process models and rendered support to developing and implementing technology solutions aligned to business requirements.
• Troubleshot software issues and rendered technical support to users pertaining to implementing software development process.
• Conducted system checks and preventive maintenance of business applications for optimizing performance, minimizing turnaround time for complaints and system repairs.
• Escalated or highlight critical issues to the next level and senior management to ensure effective and prompt resolution.
• Collaborated with level2, level3 and vendor partners for resolution of issues with potential business impact.
• Maintained updated documentation of incidents, changes and problems.
Previous Assignments:
• Apr 2010 - May 2010: Technical Support Training Program, Jeraisy Group, Riyadh, Saudi Arabia
• Feb 2010 - Mar 2010: Organizer Of First Scientific Conference For The Students Of Higher Education
• Jul 2009 - Sept 2009: Information System Departments - Training Program, King Abdul-Aziz Medical City, Riyadh Saudi Arabia.
Professional Development Trainings • Microsoft Solutions Framework Essentials, Microsoft, February 2011 • Agile Team Development with Microsoft Visual Studio 2010 Team System and SCRUM, Microsoft, June 2011 • Next Generation Excel: Advanced Business and Financial Reporting Using Excel 2007, Meirc, December 2013 Certification • IBM Certified Solution Designer - WebSphere MQ V7.0, IBM, July 2013 Seminars and Workshops • Sales Induction Course, Mobily, June 2013 • GSM System Survey, Ericsson, April 2013 • 12 hours attendance of professional workshops in the area of Business Process Management, ABPMP, Dec 2011 • The Second Annual Undergraduate Research Conference on Applied Computing, Zayed University Dubai, United Arab Emirates, May 2010 • Research: "Silencing Mobile Phones Using Bluetooth". Other • Won a Guinness World Record in Fastest Team to Pass Eight T-Shirts (team of 8), in May 2013.