عبد العزيز alzahem

• Promoted and sold Virgin Mobile products, plans, and services to prospective customers via outbound and
inbound calls.
• Consistently met and exceeded monthly sales targets by effectively communicating product value and tailoring
offers to customer needs.
• Handled customer inquiries and resolved complaints in a timely and professional manner, ensuring high
satisfaction rates.
• Maintained accurate records of sales activities and customer interactions using CRM systems.
• Identified upselling and cross-selling opportunities to maximize revenue while enhancing the customer
experience.

• Managed client relations and follow-ups, resolving inquiries and ensuring high satisfaction levels.
• Supported complaint handling by coordinating with internal teams to resolve service issues promptly.
• Prepared and maintained accurate records of client communications using CRM tools.
• Contributed to improving customer retention and satisfaction through quality service and responsiveness.

• Gained hands-on experience in monitoring and reporting system operations.
• Assisted in performance tracking and data analysis tasks.

• Received and resolved customer complaints across digital channels (social media, live chat, and email).
• Monitored issue trends to identify root causes and proposed process improvements to management.
• Ensured adherence to customer care policies and service standards in line with company procedures.
• Delivered daily and weekly service quality reports to support performance monitoring.
• Supported the call center team with escalated issues and ensured timely follow-up on open complaints.